Deleted Accounts

jerrylcanterbury
jerrylcanterbury Quicken Windows Subscription Member ✭✭
edited April 6 in Errors and Troubleshooting (Windows)

Why does this happen? I have not restored from a backup file. 10 accounts from four different companies are in this status. I have to add them all back now, a time-consuming process.

Quicken Error.jpg
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @jerrylcanterbury,

    Thanks for reaching out!

    Can you confirm if the issue has been resolved? I’d also like to know if this was a one-time occurrence or if it’s happened more than once, especially if it’s happened twice within the past month.

    Looking forward to your response so I can assist further!

    -Quicken Jasmine

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  • jerrylcanterbury
    jerrylcanterbury Quicken Windows Subscription Member ✭✭

    It has happened at least once before, perhaps twice. I don't remember exactly when the previous instance was, but probably since the beginning of the year.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20485653#Comment_20485653

    Thank you for letting me know! Is this issue resolved for you as of now?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20485653#Comment_20485653

    Just checking in!

    -Quicken Jasmine

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  • jerrylcanterbury
    jerrylcanterbury Quicken Windows Subscription Member ✭✭

    Jasmine, this problem occurred again for me this morning. It's the same 10 accounts as before.

    The only possible cause I see is that the app closed on its own when I was doing a one-step update. When I restarted the app and initiated the one-step update again, I got this problem once again.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20487313#Comment_20487313

    Hello,

    I do apologize for my delayed response. Are you still experiencing this issue?

    Let me know!

    -Quicken Jasmine

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  • jerrylcanterbury
    jerrylcanterbury Quicken Windows Subscription Member ✭✭

    I added the deleted accounts back so the problem isn't occurring right now.

    But it's only a matter of time until they get deleted again.

    How do I prevent that from happening?

    Or how do I recover from it quicker, since it's time consuming to all them all back one by one?

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    edited April 24

    From what I have seen, CC-800 errors aren't what they claim to be.

    With such an error you would tend to believe that somehow the financial institution sent an "account deleted" message, but I don't think such a message exists.

    What I think is really happening is that Quicken is requesting information on an account and just gets some kind of error and then decides that means that the account might have been deleted.

    So, especially when this is happening across multiple financial institutions like for you, it looks more like some kind of network connection problem.

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  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @jerrylcanterbury I am glad is working again, but it seems to be a recurring issue with your accounts. Do you remember if anything was done or happened before the CC-800 errors appear? Do you use Mobile or Web with Quicken?

    There are some things that can cause a CC-800 error, the main one is restoring a backup. Another one is resetting your cloud data. If you have CC-800 errors, sometimes you are asked to log out of Quicken and log back in with your Quicken ID. But I have found that can also cause the CC-800 errors.

    One way I have found to "fix" recurring and/or multiple CC-800 errors is to deactivate online services for all accounts (whether they have errors or not), and then reactivate. Hopefully though, it won't be something you will need to try.

    Getting these errors can be alarming but as @Chris_QPW mentioned, your accounts aren't really being deleted. Quicken gets some sort of "disconnect" error and reports that the account has been deleted.

  • jerrylcanterbury
    jerrylcanterbury Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20488055#Comment_20488055

    Right, they aren't deleted, but they are no longer connected. So I have to reconnect them one by one.

    I haven't restored any backups.

    The only thing I've noticed is that on the MOST RECENT one, the app crashed. When I reopened it, the Deleted Account message appeared after running the One Step Update.

    For the previous instances, I don't know if there was an app crash or not. It's not something I noticed at the time.

  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @jerrylcanterbury you bring up a good point. These CC-800 errors, or any other error can be a result of a crash. If that was the case then the best remedy would have been to restore a backup. But then again, that could also cause the CC-800 to happen.

    Well, it's working now and let's hope it continues to run smoothly.

  • jerrylcanterbury
    jerrylcanterbury Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20488099#Comment_20488099

    Yes, fingers crossed. I had considered restoring from a backup to correct the problem, and might try that if it happens again, assuming the backup is pretty recent and doesn't create a lot of "catch up" work on its own.

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