Cannot download Citibank "Shop your way Mastercard" transactions the new way

Jeffrozica
Jeffrozica Member ✭✭
edited April 10 in Download, Add/Update Accounts (Windows)

I am using Quicken home and business on windows 11. I can no longer download Citibank "Shop your way mastercard" transactions after the migration to the new way of downloading on 4/1…

I've put this in the community discussion several times, but each time it keeps getting deleted and I don't know why…

With that said, I try to reauthorize, it sends me to the citibank shop your way site to login, I then log in and authorize quicken and its says authorization successful, but when it comes back to quicken, I get an error that either it timed out or it had a connection issue.

Please help as I can no longer download shop your way transactions anymore

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Jeffrozica,

    Thanks for bringing this issue to our attention.

    I went ahead and reviewed the internal errors and can see that you are receiving an FDP-105(CC-505) error with your Shop Your Way account(s). This error is caused by an issue on the bank's servers (typically a block placed by the bank) that Quicken uses to download transactions. I suggest attempting the steps below as a first step to resolving this issue. You can find these instructions and more information in this Support Article.

    First, wait one business day

    This error message is typically caused by a temporary issue on your bank's servers. You can try updating again in a few hours or the next business day.

    Second, if waiting one day does not resolve the issue

    Try refreshing your online account information:

    1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).

    2. Select Update Now.

    Actions Gear 0

    3. Follow the on-screen instructions to complete the update.

    4. Repeat these steps for each financial institution experiencing this error.​

    Let me know how it goes!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited April 10

    @Jeffrozica - I'm going to direct you back to the following thread that you posted in: Re: Shop Your Way Sears Mastercard Still Wont Work! See my first 4/8/2025 post in that thread. Did you try following the step-by-step process in my post in that thread? If so, what was the result?

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Jeffrozica
    Jeffrozica Member ✭✭
    edited April 10

    I had already done all of those steps before posting this and I cannot get it to work. It was working fine before the cut over to the new way. I just cannot get the new way to work, even though shop your way says quicken was authorized. Also, I log into my shop your way mastercard website and I go to the account section and the 3rd party companies that have been authorized and quicken is listed..

    Also, I have other citibank accounts (i.e. best buy, meijer, etc..) that are working the new way with no issues, only having issues with "Shop your way"..

  • modwalker
    modwalker Quicken Windows Other Member

    @Jeffrozica I wanted to let you know that I am experiencing the same issue. I spent two hours on the phone with quicken support who took me through every single step that has been suggested in each post that references ShopYourWay. The matter was escalated, and the escalation team accepted the case and provided me with a case number. The representative took multiple screenshots through the share your screen app and commented that it did not appear that the ShopYourWay card or website, which, as you know, is a Citibank branded website/card, that was causing the issue. In fact, the ShopYourWay website explicitly showed that Quicken was authorized by ShopYourWay to see and manipulate ALL data necessary.

    This appears to be a quicken-side issue. At the beginning of the call, the representative, it was very nice, commented that there were issues with ShopYourWay. However, at the end of the call, after seeing everything she had seen and taking me through every step as discussed above, she was more willing to acknowledge that this appeared to be a quicken matter. I am hopeful that it will be taken care of promptly. However, the representative cautioned that it may take weeks or months. Quite disappointing.

  • Jeffrozica
    Jeffrozica Member ✭✭

    Thanks for the response. I just tried again today and same issue. I will give it some time and hopefully quicken will get this fixed. Thanks again for letting me know. This is really helpful

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