Quicken Crash and Account Reset

nmestanas

Launched Quicken R62.16 just a short while ago and ran OSU. OSU was running fine until it got to the Online Services section (Download quotes and update bills). When suddenly Quicken disappeared from the screen. Launched Quicken again, and ran OSU. OSU completed this time but showed I was "disconnected" from all of my the EWC+ accounts. The DC ones were fine. Just before it completed, it displayed the "Sync with Cloud" dialog (I do not use Q's cloud services).

So now I go through the process of resetting the accounts that decoupled. Fortunately for me, that only 4 accounts in 3 Financial Institutions so even with 2FA, it goes quickly. Resetting completed without further issue. A few new transaction (since yesterday) downloaded normally.

So checking for remaining issues, I closed Quicken (made sure task was gone), relaunch and run OSU. Everything ran fine with no new transactions (as expected).

I didn't report to Support since the reset fixed it. Sometimes software "pukes" and you need to do the "3 finger salute" (or equivalent).

I know lot's of folks are having issues sync'ing with various FI's. I too have issues at a times (and reported them). This was a complete crash and burn. I rarely get those so I thought I'd pass on the event to see if this happened to anyone else today.

Quicken Staff: Feel free to move/merge this with other threads if needed.

Quicken Jasmine

Hello @nmestanas,

Thank you for coming to share your experience and process with other users!

yukhateeee

Yup. Just happened to me too. I just reset 2 of 4 financial institutions. Will do the other 2 later. I'm so tired of this. This is the 3rd time I've had to do this over the last 2 weeks. Amex/Citi/Discovery affected. Sigh…