CFNA (Credit First Credit Card) sync error

Charles@
Charles@ Member ✭✭
edited April 15 in Registers & Transactions (Windows)

Ever since they got the sync for CFNA working, it is inputting every backwards. For instance, I make a payment, it downloads from CFNA site as a Charge rather than linking it to the Payment I have in my register. Same thing goes for Charges. They download into my Payments column. How do I fix this? Or is this something Quicken needs to fix?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Charles@,

    Thanks for reaching out and bringing this issue to our attention!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
    • Please submit your log files via Problem Report by navigating to Help > Report a problem so we can take a look at your logs to further investigate this issue as well. image.png

    Check back and let us know!

    -Quicken Anja
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