HealthEquity not updating/downloading transactions (FDP-102)

NotTechnical

For the past month or so, I've been unable to download transactions from my HSA at HealthEquity. I keep getting the error message that the connection to HealthEquity is unavailable right now, please try again later (FDP-102). Have they stopped their Quicken Connection? Is a fix in place? Thanks.

Quicken Kristina

Hello @NotTechnical,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket 11637082/CTP-12340)

NotTechnical

Thanks, Kristina! I hope it gets resolved soon.

thbailey06

Glad to see this is being looked into. This is frustrating

Mark McBride

I have been having the same issue for a few months now.

NotTechnical

@Quicken Kristina, any updates on this? We had been getting updates every week (albeit not with any additional information), and now they have stopped. I'm worried this has been relegated to a lower priority issue. Thanks.

Quicken Kristina

Thank you for your reply,

Per policy, we update alerts for the first couple weeks after the alert comes out, even if there's nothing new to report. After the first couple weeks, the alerts get updated only if there is new information to provide or if the issue is marked resolved. The frequency of alert updates has no impact on the priority of the issue.

I hope this helps!

Boatnmaniac

FYI: It looks like downloading from HealthEquity with Simple Investing tracking method is now working:

https://community.quicken.com/discussion/7962362/healthequity-investment-acct-one-step-update-now-works

Note: With Simple Tracking there is no register showing individual transactions. It shows just the high-level dashboard summary.

craig66

Mine worked last week, but is now not working again.

Quicken Kristina

Hello All,

The issue was marked resolved, but since many are reporting the issue is still happening, I forwarded this to the proper channels for further investigation and resolution. Please navigate to Help > Report a problem, and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CBT-696)