NYSDCP connection error

Timemwc

Receiving an error trying to download New York State Deferred Compensation. Verified logon is correct, logged out of Quicken and back on again. Still unable to make a connection for over 2 weeks:

Please try again later.
Care Code: FDP-102

Details:
FI_TIMEOUT
Retry. Retry Error

Quicken Jasmine

Hello @Timemwc,

Thanks for reaching out!

Before proceeding, I would just like to clarify. You mentioned QuickBooks in your original post, were you referring to Quicken? These are two separate entities.

Let me know!

Timemwc

Yes, sorry, fat fingered, will go back and edit question. Thank you for noticing!

Quicken Jasmine

Hello @Timemwc,

No worries!

I was able to confirm that you are receiving an FDP-102 internally with your New York State Deferred Compensation account(s). First, I suggest attempting the instructions below to see if this may resolve the error for you. You can find these steps and more information in this Support Article.

​At your bank's website, try to log in. Then navigate to the transactions in one of the accounts you're trying to add.

What if I could not sign into my bank's website?

If you couldn't sign in from the website, the next thing to do is to try bank names similar to yours. This would be necessary if two accounts you usually access from the same website are available under different names on our list.

For example, from the Wells Fargo website, you might see your Wells Fargo checking and auto loan accounts listed together. But from within Quicken, you may need to:

• Select Wells Fargo Bank to add your checking account.
• Select Wells Fargo Auto Loans to add your loan account.

Here's how to find bank names similar to the one you last chose:

1. Close the browser window that contains your bank's website.
2. Back in Quicken, click No, maybe I chose the wrong bank name.
3. If you see another variation on your bank's name, click it, and try signing in.

If the steps above don't resolve the issue

The cause could be that the bank account login password uses special characters that interfere with Quicken's ability to download transactions. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Having these characters in the password can also prevent you from activating an account for Quicken Connect. You will need to change your password with your bank to use characters other than these five special characters.

Please let me know how it goes!

Timemwc

Tried changing my password to access the site to something with only 1 special character (!). Am able to logon to https://www.nysdcp.com/ with no issues however when trying to download in Quicken still getting timeout:

Please try again later. Care Code: FDP-102
Details:
FI_TIMEOUT
Retry. Retry Error

Note it was working for years with no issue to import into Quicken.

Quicken Anja

Hello @Timemwc,

Thank you for following up!

Since the error is still persisting after following the steps outlined in the support article provided by @Quicken Jasmine, the next recommended step, as advised at the bottom of the article, is to contact Quicken Support directly. Our support agents will need to review your log files and, if necessary, file an escalation to further investigate the issue.

Thank you!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20488170#Comment_20488170

Just checking in!