Scheduled transactions that don't match but cannot be deleted, edited, or skipped

Question

Hi.  With Quicken Windows and for the last month or two (things worked smoothly for years before then), if I record a scheduled transaction well in advance, then the transaction itself shows up on One Step Update from the financial institution (usually Bank of America if that is relevant), the downloaded transaction does not match the scheduled one, cannot be matched manually, and then, when I simply enter the transaction from the downloaded set, there is no way to get rid of the scheduled entry.  Sometimes (not always), its payment amount gets set to zero at some point in the process.  Either right-clicking it or clicking on the "settings" icon for the entry gets the two-line "Edit all instances…" and "Delete all instances…" prompt as expected.  But "Edit all…" is ignored and "Delete all…" gets a "Could not delete item" pop-up error message.      In "Manage bills and income", the display shows no date, "Done", the rest of the information as expected, trying to click "Edit" or "Skip" does nothing, as does trying to right-click the entry or hit the keyboard "DEL" key while the line is selected.    And "validate and repair file" does not see these entries as errors and take them out.

Of course, this is messing up account balances as well as causing clutter.

Suggestions other than avoiding using scheduled transactions?

UKR · Answer

If in Tools / Manage Bills & income Reminders the status of a reminder is "Done" and cannot be deleted, please do the following actions. This should make the broken reminder disappear or, at least, make it so you can delete it.

1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.

2. Reboot Windows.

3. Start Quicken. Do not run One Step Update.

4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.

5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

• Click File

• Select Validate and Repair File...

• Select Validate File

• If the data file contains investment accounts also select "Rebuild investing lots".

• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".

• Click OK

• Review the Data Log. Anything interesting in there, worthwhile posting here?

• Close Quicken, leave it closed for about 30 secs

• Reopen Quicken and see if the issue persists.

Super Validate:

• Click File

• Press and hold both CTRL and Shift keys while you click Validate and Repair File...

• Select Supervalidate File

• Click OK

• Review the Data Log. Anything interesting in there, worthwhile posting here?

• Close Quicken, leave it closed for about 30 secs

• Reopen Quicken and see if the issue persists.

Quicken Anja · Answer

Hello @jk5711,

We appreciate you bringing this issue to our attention.

To better assist you, could you please provide the following details?

* Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
* When did this issue first start occurring?
* Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
* Is there a specific scheduled transaction this occurs with, or multiple different scheduled transactions?

Additionally, could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!