New Chase Bank Accounts not connecting to Quicken

SP11

I saw a discussion in the windows forum on this exact same topic. Clearly it’s not a windows or Mac issue, nor a Chase issue. It appears to be a quicken issue.

I have three credit cards that have been downloading to Quicken without incident for years. I just opened 2 Chase bank accounts. Chase is saying that all five accounts are communicating with Quicken, but Quicken only continues to connect to the legacy three credit card accounts and does not connect to thr two new bank accounts.

Quicken Jasmine

Hello @SP11,

Thanks for reaching out!

Just to clarify, are the two new Chase bank accounts already added to Quicken, but they’re simply not downloading transactions? Or are you not seeing them listed at all when you try to connect through Quicken? When you went through the process of adding them, did they show up in the account list during setup, or were they missing from the start? Since Chase is confirming that all five accounts are authorized for Quicken access, have you checked whether the new accounts are linked to the same Chase login credentials as the three credit cards that are working? I’m also wondering—are these checking or savings accounts, and do they differ in any way from your credit card setup that might affect how Quicken pulls them in?

Let me know!

jv2

I have the same exact issue. Chase bank/credit cards have been connected for years, but I just opened a new Chase account and while Chase says it is connected, it does not show up in Quicken. When I go to add the account, it prompts me to log in to Chase. After going through those steps (and seeing the accounts are already connected), it brings me back to Quicken where it only shows my existing accounts as eligible to be connected, not the new one. Obviously since those are already connected, there is nothing to do but cancel the add account process.

Quicken Jasmine

Hello @jv2,

Thanks for sharing your experience!

It sounds like Quicken is having trouble recognizing the two new Chase bank accounts, even though Chase is confirming the connection. This might be due to the way Chase is handling account access in Quicken, especially when new accounts are added. Since the three existing credit card accounts are working fine, it’s interesting that only the new bank accounts are having trouble.

Have you noticed whether the two new accounts are listed in your Chase account settings as eligible for Quicken access? When you try to add the new accounts in Quicken, do they show up at all in the list of available accounts during the setup process, or are they missing entirely? Also, when you go through the login steps and come back to Quicken, are you getting any error messages, or does it simply not display the new accounts as options to link?

Let me know what you find out!

MonicaSF

I'm getting similar issues. My existing accounts work fine. A new account (and other Chase accounts in a separate quicken file) don't work. First they just weren't updating. (yellow dot and error message). Try to reconnect. Same error. Disconnected and tried to reconnect. Same problem. Tried to add new account. No access. I can log in fine to chase accounts on my browser. When Quicken sends me to the browser to connect for download I get this. This has been going on for several weeks now.

Quicken Jasmine

Hello @MonicaSF,

Thanks for joining this thread.

Thanks for sharing that screenshot — based on what you’re seeing, this issue is originating directly from Chase’s site, not Quicken. The "Request Denied" message and temporary unavailability page you're encountering during the connection process confirm that the problem lies on their end. I did also review any internal errors that you are receiving and can see connection logs for Chase which show a status of "ok", further leading me to believe that this error is within Chase's servers.

To move forward, we recommend reaching out to Chase Support directly. When you do, ask to speak to either their Banking Department or Aggregator Department — they tend to be more familiar with third-party tools like Quicken and can assist you more effectively.

Let them know that the Chase authentication page is returning an error when Quicken tries to connect, and provide them with the details of the issue (including that your browser login works fine but the connection through Quicken does not).

I hope this helps!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20490246#Comment_20490246

Just wanted to follow up!

fournetg

Quicken has connected to my Chase account for a long time, but as of 4/21/2025 it stopped connecting. Can you help me?

Quicken Kristina

Hello @fournetg,

Thank you for letting us know you're encountering this issue. When I check on our end, I'm not seeing any error messages. What are you seeing on your end? Are you seeing any error messages/codes? Is the account connected? You can check this by navigating to Tools>Account List. In the Transaction Download column, if the account is connected, you will see the word "Yes" along with the connection type.

I look forward to your reply!

fournetg

I can not connect my Chase account with Quicken. It connected prior to 4/21/2025, but since that nothing.

Quicken Kristina

Thank you for your reply,

To assist you with this issue, I'll need more information. What happens when you attempt to connect the account? What process are you following? At what point in the process are you getting stuck?

I look forward to your response!