Online Backup Failure

Options
keepnit
keepnit Quicken Windows Subscription Member
edited June 13 in File Conversion and Backup (Windows)

Subscribed and use online backup for about a month or so but 4 or 5 days ago my system continues to "online backup failed" everytime. Its also strange when I started my subscription online backup started at the end of my session. Now it starts at the beginning of my Quicken session as soon as I open it, and it fails after a few minutes everytime.

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @keepnit,

    We appreciate you bringing this to our attention!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • GoodOlDan
    GoodOlDan Quicken Windows Subscription Member ✭✭
    edited May 5

    I'm having a similar problem. When trying to create an online backup, it seems to start the process and soon afterwards I get an error message "unable to create the destination data file". I can create local backups normally, and I've been able to create online backups in the past (but never tried to restore one). My data files are quite large (about 1.7 GB) but I've been able to save them both locally and online in the past. What's going on?

    Quicken-fail-2025-05-05-230904.jpg
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @GoodOlDan,

    Thanks for chiming in! To better assist you, could you please refer to the questions I asked the original poster and provide your answers as well? That information will help us narrow down what might be causing the issue in your case too.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories