UBS Error 2000 unable to resolve

donnarey

I have been getting error 2000 since April 25 when my Mac updated to Sequoia 15.4.1

I have called quicken support — spent 40 mins with no resolution

I have spoken to UBS - 2x and they have had me re-enroll for downloads and the behavior is the same.

I tried to restore an older quicken backup to see if was a corruption issue - still get error

I tried a NEW quicken file - still get error.

Neither institution seems to be able to correct — looking for suggestions.

Quicken Anja

Hello @donnarey,

Thank you for taking the time to share those details—this sounds like a frustrating experience, especially after trying multiple steps without success.

We're currently seeing a noticeable increase in error reports involving UBS connections. Since this is a Direct Connect issue (which relies on UBS's servers to communicate with Quicken), the problem appears to stem from their end.

You can find more information about this specific error in our support article here.

Additionally, another user recently shared their experience and workaround in a Windows thread, which may be worth reviewing to see if it’s helpful in your case:

Hope this helps!

donnarey

I have spoken to UBS AGAIN — this PIN option is not related to download to quicken according the the tech I spoke to it was about getting logged in and setting up their account to allow the UBS and Quicken servers to communicate.

UBS team needs Quicken to open a case with UBS

My account is fully configured correctly on their end.

This is a QUICKEN problem - please provide an update.

I have been using quicken for 19 years this is not a positive customer experience.

Quicken Jasmine

Hello @donnarey,

Thank you for the update, and I truly understand how frustrating this has been—especially after so many attempts and conversations with both our support team and UBS.

While I’d love to offer a direct fix, it’s important to clarify that because Direct Connect relies entirely on the financial institution’s servers, Quicken unfortunately doesn’t have access to make changes or resolve issues on their end. That’s why we’re limited in what we can do from our side.

That said, I strongly recommend asking UBS to escalate your case to their Banking or Aggregator support teams—they’re typically more familiar with how their systems interact with third-party applications like Quicken and may be better equipped to help resolve the issue.

I really appreciate your patience, and I’m sorry again for the ongoing trouble. Please don’t hesitate to reach out if you have any other questions or need help navigating anything else.

donnarey

I finally got a UBS person and YES the one time pin is what is currently fixing the issue on their side.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20489764#Comment_20489764

Great, thank you for coming to share!