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Ongoing issue for over a month for Philadelphia Deferred Compensation

Jordbarnet

FDP-102 error for greater than a month with the above retirement fund. Several calls and attempts to resolve, including remote log in by Quicken representatives into my computer. Despite all this and an open ticket with reports of "escalation," no resolution

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Comments

Quicken Anja

Hello @Jordbarnet,

Thanks for reaching out, though I’m sorry to hear this issue is still ongoing!

Were you provided with a ticket number from your interaction with Quicken Support? If so, could you share it here? I’d like to review the escalation details internally and check the current status.

Thank you!

jacobs

Despite all this and an open ticket with reports of "escalation," no resolution

In many cases of connectivity problems, the financial institution needs to make some change on their end to allow Quicken to successfully log in and download data. And many financial institutions don't consider access by third party software like Quicken to be a high priority, so these situations often take a while until they are resolved.

Jordbarnet

Ticket number 11733399

Thank you for escalating….as of this morning….still ongoing……Plus - email response two days ago from Quicken was to call in response to my query. When I called and provided the ticket number, I was advised that this was just a standard email reply. Nothing was accomplished by me taking the time to call and wade through the phone tree….

Ugh…

Quicken Anja

@Jordbarnet Thank you for following up, and I completely understand your frustration, especially after taking the time to call in and not getting the clarity you were expecting.

To clarify, your issue was in fact escalated to the proper team due to the errors you were encountering with your Philadelphia Deferred Compensation account using Quicken Connect. The email you received was not a generic response—it was part of our escalation process and meant to inform you of the current status.

After thorough investigation, our engineering team identified that the root of the issue lies with the provider’s side, not within Quicken itself. We are actively working with the provider to get this resolved, though we unfortunately do not yet have an estimated timeframe for when the issue will be fixed.

We recommend periodically refreshing your account(s) in the meantime. Once the issue is resolved, transactions should resume downloading as expected.

We sincerely apologize for any confusion or inconvenience this has caused, and we appreciate your patience as we continue to work toward a resolution!

Jordbarnet

Thank you!

Quicken Anja

https://community.quicken.com/discussion/comment/20491083#Comment_20491083

You're welcome!