Quicken Support

NReisdorff
NReisdorff Quicken Windows Subscription Member
edited May 18 in Before you Buy

It is absurd you can't reach Quicken Support on the weekend - when most customers aren't working. [Removed - Rant/Speculation].

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  • Judy Roche
    Judy Roche Quicken Windows Other Member
    edited May 18

    [Removed - Rant/Violation of Community Guidelines]

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited May 19

    Hello @NReisdorff,

    Thank you for your feedback—we completely understand how important it is to have support available when it's most convenient for you.

    While our live phone support teams are available Monday through Friday, please know that the Quicken Community, our Virtual Chat Assistant, and Chat Support are available 7 days a week to help troubleshoot issues, answer questions, and guide you through solutions at any time.

    We're committed to improving the support experience and appreciate you taking the time to share your concerns.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    Phone support has been Monday through Friday only since Quicken brought it back. (There was a time, when Quicken was owned by Intuit, that there was no phone support at all.) Text chat support was available 7 days a week until sometime recently. Both are available 12 hours a day on weekdays so hopefully you can find a time when you're not working to contact them.

    Quicken Mac Subscription • Quicken user since 1993
  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @NReisdorff it sounds like you are experiencing some frustrating issues with Quicken. If you are willing to share with the other users here, maybe someone is able to find a solution for your issue. Along with the Quicken Community, I also found the Quicken Support documentation and the Quick Assist to be very helpful.

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