Errors when syncing with M&T Bank

amih0223

For the last 3 years, I've been using Quicken to download/sync my M&T accounts with no issues.  But this morning I received an error: "M&T Bank Corporation doesn’t support Quicken connections." I've tried to reset the connection, but keep getting the same error. Interestingly the amounts do match, so it seems the sync is working, but I'm getting the above error every time I sync.
Any ideas on how to fix it?
Thanks, Andrey

Quicken Anja

Hello @amih0223,

Thanks for reaching out and telling us about the trouble you're having with connecting to M&T Bank.

I checked on our end and didn’t find any internal errors occurring with your connection, so to help us better understand and troubleshoot the issue, could you please provide the following information:

• Where is your Quicken data file stored? Is it on your local hard drive or on a cloud-based or external drive (e.g.: iCloud, Dropbox, USB, etc.)?
• What are the exact steps you’ve tried to reset the connection?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Also, if possible, please upload a screenshot of the exact error message you're seeing—this can help us zero in on the problem faster. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your reply!

MoniK

I am having the same exact issue. When these things happen. Quicken is alway quick to blame the users; i.e.: significant user software changes! Or malware protection must be blocking the connection! When we users have changed nothing at all and M&T connection has always worked previous to today!!

This is the first message that was displayed as part of the connectivity report:

Retrying as suggested by the program did not work so I disconnected one of the accounts and then tried to reconnect and received this message, even though M&T is listed in the bank choices:

This is the message displayed today, June 3, 2025 around 5:00 pm.

Obviously something is going on with Quicken and M&T Bank's connection. And according to the moderator, M&T is still currently working with Quicken.

Please fix this problem ASAP!

Thanks!

amih0223

yes, that's the exact issue I'm having. Thank you @MoniK for uploading your screenshots as mine look the same. I started to get this error after the most recent update. No other changes on my end and M&T said they didn't change anything either. Please, advise. Thanks!

Quicken Anja

Hello All,

Thank you for taking the time to report this issue and providing a screenshot.

We have been able to replicate this internally, and will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-710)

MoniK

Warning to users: "sanitizing" your accounts means all user ids and passwords will be removed and will have to be manually reentered into the program.

Quicken customer service rep advised me to do this without letting me know that this would be the result.

I was forced to reenter multiple user ids and passwords for many accounts.

25 accounts would mean typing in 50 user ids/passwords and performing many clicks to get to each area to enter the information.

This is an onerous job and I was shocked that I was advised to do this without being warned that my info would be stripped out and would need to be reentered.

We as customers have already paid for a product that at its core downloads and saves our banking transactions. We should not be asked to perform work on Quicken's behalf to resolve their issues.

Quicken Anja

https://community.quicken.com/discussion/comment/20493489#Comment_20493489

@MoniK Thanks for sharing your feedback—I completely understand how frustrating that experience must have been.

To clarify, when a sanitized file is created, it removes sensitive data (like user IDs and passwords) only from that sanitized copy. This process is designed to allow our development team to safely review the file for troubleshooting purposes, without exposing any personal information.

Your original data file—the one you actively use—should remain unchanged and fully functional, including all your saved login credentials. It sounds like you may have accidentally opened the sanitized version instead of returning to your original file. If that’s the case, you can simply reopen your main data file from File > Recent… and select the correct one to get back to your normal setup.

If you need help identifying the right file or navigating back, let us know—we’re happy to guide you.

Thanks again!

tker

Also having the same issue. Will not sync with any of my M&T accounts. This is new-only about 5 days and obviously an urgent matter. I followed the instructions of trying to reconnect and I get this:

Quicken Anja

Thanks for chiming in, @tker.

Please refer to my previous response above for instructions on how to submit your log files. This will allow us to add your details to the existing ticket we have open for the M&T Bank issue.

We appreciate your help as we continue to work toward a resolution.

MoniK

Thank you, Anja, for outlining the steps to avoid having to reenter so much infoirmation. Unfortuately, the "customer service" rep did not suggest to me to either save a copy before sanitizing or to open an earlier copy.

Some of the connections were not working so the rep wanted me to use the sanitized copy to solve the problems. Of course, it solved nothing.

clburling

I am also having the same problem. it started after June 4th. this is def a problem on the M&T side.

Quicken Anja

@MoniK You're welcome—glad I could help! Regarding the agent you spoke with, it’s definitely unusual for them to instruct you to open the sanitized file, as that’s intended solely for our escalation teams, not customers. I’ll go ahead and pull the interaction for review and refer it to our support management team for a potential coaching opportunity.

@clburling Thanks for chiming in! Please refer to my earlier response here for instructions on submitting your log files so we can get your information added to the ticket.

Thank you!

John Woody

This problem still exists. I have the exact same issues and error messages as others have stated. Any idea when this will be fixed?

Quicken Anja

Hello @John Woody,

Thanks for checking in!

This issue is still actively being worked on by our teams, and the internal ticket remains open, but at this time, there is no estimated time of resolution.

Appreciate your continued patience!

sraynor68

Any updates?? This has been going on for some time now.

Quicken Anja

Thanks for following up, @sraynor68 .

At this time, there are no new updates to share—our teams are still actively investigating, and the ticket remains open.

Appreciate your continued patience!