Camera Access

Jdelgado
Quicken Windows Subscription Member
Cannot use the camera to attach receipts on the Samsung Note 9. It was previously working. I do not have access to the library but have to PDF file.
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Answers
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Hello @Jdelgado,
Thanks for reaching out and telling us about this issue!
Just to gather a bit more detail so we can better assist—could you please clarify the following:
- When did the issue with the camera access start? Was there a recent app update or system change around that time?
- Are you receiving any error messages when trying to use the camera, or is the option simply not appearing?
- Have you checked the app permissions on your Samsung Note 9 to confirm that camera access is still enabled for the Quicken app? You can find this in Settings > Apps > locate Quicken app > under App Info—click on Permissions.
Let us know the answers when you can — we’ll do our best to help from there!
-Quicken Anja
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