How do I fix an uncategorized expense transaction when it should an income?

sscomm4

I entered a customers payment just like I normally do, but this time when I enter it and look at the profit and loss statement it shows up under expenses as uncategorized with $0.00. I cannot for the life of me figure out why this is happening.

Quicken Anja

Hello @sscomm4,

Thanks for sharing this!

To better understand what’s happening, could you please clarify a few things for us?

1. Which account register are you entering the transaction into (e.g., a business checking account, an invoice account, etc.)?
2. How are you entering the customer payment—is it a regular deposit, a payment received via invoice, or are you using the “Receive a customer payment” feature in the Business tab?
3. In the transaction itself, what is the Category set to? Is anything entered in the Memo, Tag, or Transfer fields?
4. Have you noticed this issue happen before, or is this the first time?

Also, could you please upload a screenshot of:

• The full transaction as it appears in your register
• The corresponding line from the Profit & Loss report showing the uncategorized expense

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

This will help us pinpoint what’s going on to guide you toward a fix.

Looking forward to your reply!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!