Unable to Connect HealthEquity Investment Accounts (QMAC)

System
System Member admin
edited June 6 in Download, Add/Update Accounts (Mac)

This discussion was created from comments split from: HealthEquity Investment Acct - One Step Update now works!!.

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Comments

  • RobGonzalez
    RobGonzalez Member ✭✭✭

    It had been working for me up until a couple weeks ago. Yes, it used to download transactions with detailed mode, but that support went away recently (for me) and I got used to Simple mode. Now, when I connect to HealthEquity, it only sees my HSA account and not my investment account.

  • jarucco
    jarucco Quicken Mac Subscription Member ✭✭

    Same here, only the "savings" portion not the investments! What gives? Really tired of paying for a product that doesn't deliver what it's supposed to.

  • mairdj
    mairdj Quicken Mac Subscription Member
    edited June 6

    The savings account works but the investment account stopped working. It is no longer listed when I try to set it up, as of the last week or two. Very frustrating.

    [Merged Post]

  • richard13
    richard13 Quicken Mac Subscription Member ✭✭✭
    edited June 6

    Main Problem: I've also been unable to download transactions to the Investment account. The cash account has been ok up until recently.

    Testing: I tried this again this morning and got the same issue. I got what I think is a different error message (than previously) but unfortunately I didn't take a screen shot. I think it said something like the error code was 1000? Something about empty attributes and that I should try to reconnect the account. But when I got through the connection wizard it only lists the savings account and not the investment account.

    [Merged Post]

    Quicken Premier for Mac

  • RyAub
    RyAub Quicken Mac Subscription Member

    I also have the same issue. Has anyone identified a solution for this?

  • ericrose12
    ericrose12 Quicken Mac Subscription Member ✭✭✭
    edited June 6

    I am having the same issue - online account balance is showing up as Zero $0. Also I have 2 account with HealthEquity but only one account is not showing… I have tried to disable and reconnect with the same results.

    [Merged Post]

  • ericrose12
    ericrose12 Quicken Mac Subscription Member ✭✭✭
    edited June 6

    @Quicken Jasmine per my note right above, I am hitting the issue without any error codes.

    [Merged Post]

  • JesseDuke
    JesseDuke Quicken Mac Subscription Member ✭✭
    edited June 6

    I am having this same issue as well. Zero balance for Investments and no longer seeing Investments as an option for associate from EH to Quicken account.

    [Merged Post]

  • prubiouf98
    prubiouf98 Quicken Mac Subscription Member

    Same issue…started happening a few weeks ago.

  • JesseDuke
    JesseDuke Quicken Mac Subscription Member ✭✭

    Plus one this this issue and the timing.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    This is now considered a known issue and has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • richard13
    richard13 Quicken Mac Subscription Member ✭✭✭

    An update to my situation… I removed downloading for HealthEquity but now I can't re-add it to Quicken. The wizard will only find my HealthEquity Savings account, not my HealthEquity Investments account. Since HealthEquity doesn't offer detailed transactions (simple only) I can't even see what I'm missing here because they are handled by Quicken downloads.

    Quicken Premier for Mac

  • Road2FIRE
    Road2FIRE Quicken Mac Subscription Member ✭✭✭

    Having the exact same issue as others. Savings account syncs, but the investment account doesn't. I've reported it via the dropdown in Quicken a few times already. Hope it gets resolved soon.

    Some of the error message I received:

    Error code: 1006

    Other state: {"reason":"emptyAggregators","state":"notAggregating"}

    Server message: Account must be re-setup due to bad connection state, emptyAggregators.

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