Unable to resolve Mobile App duplicate transactions

Karen

Windows 10 Quicken version R63.21

The issue started over the past six months.

In December 2024 I have three transactions that are correct in my data file on my laptop but are duplicated on the mobile app where one transaction is the real one and the other is pending and they all have a blue dot next to them. We can't delete the pending transactions on the mobile app. I've tried multiple times to get the data file and the mobile app to match. Primarily, removing the account from syncing then adding the account back. Upon adding, it takes a long time to load all the transactions, so I assume everything back to 2022 is syncing with the clean data file. I've also removed the three transactions on the data file then doing the same remove/add process to sync. When I added the transactions back and marked them as cleared, instead of reconciled, the data file and the mobile app matched. I thought I had it solved, finally. Once I updated them to "R", back to duplicate transactions. I've also validated the data file, did a remove/add from sync, edited the Memorized Payee listings for the Payees to remove any reference to the transaction amounts but that didn't do anything. I'm not sure why the mobile app is picking up the transactions a second time when the data file is up-to-date, completely reconciled with the bank, and completely correct. When opening the app, the correct balance appears for the account then it suddenly changes back to a balance that reflects the duplicate transactions.

Additional note: I had a similar issue on a credit card account with different transactions and the remove/add to sync process fixed the erroneous pending transactions. Now if I can just get it to match this account.

Any ideas?

Quicken Anja

Hello @Karen,

We appreciate you taking the time to tell us about this issue!

To start, I recommend resetting your cloud data. You can follow the step-by-step instructions in this support article.

Since the issue is occurring in the Mobile app, please be sure to log out of the Quicken Mobile app before starting the steps. Once you've completed the process on the desktop, go ahead and sign back into the Mobile app to see if the issue is resolved.

Let us know how it goes!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!