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Bank connection issues: Citibank

MWB

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For the last two days I have received the "Citibank has been reporting connection issues" when using one step update. Still happening today and now I receive a second message (although more time specific) from Chase bank. See screenshots attached. Is there any known resolution? Quicken Premier is updated to latest version and running on Windows 11.

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Comments

MWB

The Chase issue resolved. The CitiBank issue resolved yesterday but is back again today. Any updates?

Quicken Kristina

Hello @MWB,

Thank you for letting us know you're seeing this error. If the error persists for more than 24 hours, please let us know so we can investigate the issue further. Are transactions downloading for the affected account(s)?

I look forward to your response!

Wazza

still happening for me too…

Wayne4242

Getting "Citibank is reporting connection issues" error message 2PM EST 2July2025.

Any idea when this will be resolved??

Thanks!

Quicken Jasmine

Hello @Wazza and @Wayne4242,

Thanks for coming back to let us know!

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I appreciate it!

mjxm

I've been getting the same message (shown above) for the past few days.

Quicken Jasmine

Hello @mjxm,

Thanks for joining this thread.

If you don't mind. Could you please provide screenshots using the instructions in my previous response?

Let me know!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20497719#Comment_20497719

Just checking in, are you still needing assistance?

Let me know!

@Quicken Jasmine

This is the screenshot of the error I have been seeing for a few weeks, on & off. What's interesting however is that the transactions do download properly for me and everything gets updated and accurate, so no issues from that perspective. Seems to be just a minor misleading error. Hope this helps.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20498239#Comment_20498239

Thank you for sharing this screenshot! Please allow me some time to dig deeper. I will come back and update this thread!

Gus Dandas

I have also been getting this message for a couple of weeks. Has the cause been identified yet?

Quicken Kristina

Hello All,

Thank you for letting us know you're seeing this issue. If you are still seeing the yellow error messages, please navigate to Help>Report a Problem and send us a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-14158)

Rick8

Citi Cards is reporting connection issues. No error code. Says The associated accounts can't update right now. We are investigating the issue".

This is a Citi credit card account. Not an affinity card. Quicken Premier, all patches, Windows 11 24H2 - all patches. No cloud or mobile use. This has been going on for over a week! How long do you have to investigate before you FIX IT????

CurveBuster

I have been seeing and expriencing the same issue with Citibank. Here is a screenshot

[Merged Post]

Ted Gallagher

This issue appeared this morning.

2025-07-16 05_35_34-Quicken Classic Premier - JTG V2 - [Chase Checking XX6941].png

Boatnmaniac

I got that error message (no error code) with my Citi Cards connection last night.

The odd thing is that the 2 cards set up with Citi Cards updated properly with updated Online Balances and new transactions (both posted and pending) downloaded. Since OSU completed properly and as expected it made me think that the error is the error message itself and nothing to do with OSU so I decided not to report it and see what happens during OSU in the morning.

This morning I did not get that error message and OSU, once again, completed properly and as expected.

jlowenby

Ditto what everyone above is saying.

Error message continues to appear randomly but transactions seem to download anyway.

Been going on for about 2 weeks now.

Hugh Sterns

I am having the same issues. This is occurring on my computer, that tracks my finances. As well as my Dad's computer that track his finances. Both with Citi Cards. So the problem with Citi Card appears to be systemic.

[Merged Post]

Quicken Jasmine

Hello All,

Thanks for reporting this.

Our team is aware of the issue and we’re actively tracking it internally. At this point, we still need problem reports and log files from affected users in order to move the investigation forward.

If you’re experiencing this, please submit a report via Help > Report a Problem in Quicken, and be sure to include your log files. This will help our development team gather the data needed to identify and resolve the issue.

We’ll continue to monitor this thread and share updates as we have them.

We appreciate it!

Ted Gallagher

No Citi error this morning.

Transactions downloaded just fine.

2025-07-17 05_26_26-One Step Update Summary.png

leishirsute

Also, receiving the error:

After successfully reauthorizing the account, Quicken displayed:

I exited the Quicken program, restarted and ran OSU again and the problem is gone (this time):

Boatnmaniac

I did get the error message after last night's OSU but it was not present after this morning's OSU.

Rick8

This problem is still going on - 7-17-25

Quicken Jasmine

Hello All,

Thank you for coming back to update us. I am happy to hear that the issue is resolving for some of you.

https://community.quicken.com/discussion/comment/20499407#Comment_20499407

Since this issue is still occurring for you, please let me know once you have submitted a problem report!

Thanks!

Gus Dandas

I submitted a problem report on 7-11-2025.

leishirsute

Interesting to note. After reauthorizing connection with Citi, the connection was changed to Express Web Connect + instead of Direct Connect. I had to use info from older posts to setup DC again. However, the next OSU gave the reauthorize error again. If I reauthorize to EWC+, the error goes away. If I then reconnect with DC, the reauthorize error comes back. It seems Citi is forcing the use away from Direct Connect.

Boatnmaniac

https://community.quicken.com/discussion/comment/20499511#Comment_20499511

Reauthorization is always only for EWC+. So, if you go through the reauthorization process it will always only set up EWC+.

In March I got the following email from Quicken. About a month after I received this email I was no longer able to set up and maintain a DC connection with Citi Cards, even though Add Account does still let you select DC as a connection option. So, yes, I agree that Citi is likely forcing you away from DC even though Add Account still gives the option to set up a DC connection with Citi Cards.:

BTW, I also checked my online Citi.com account and Quicken access via DC is no longer listed. It lists only the EWC+ authorization and I did not see a way to manually add DC authorization there, anymore, like I used to be able to do.

For the most part, EWC+ with Citi Cards has been working pretty well for me….much better than DC had worked for me beginning last winter. And I do like the fact that I can now view pending transactions (below the register only…I never let pending transactions to be entered into registers).

leishirsute

@Boatnmaniac DC seemed a faster connection, but as long as EWC+ is working, that's fine with me.

Rick8

submitted many times

Boatnmaniac

https://community.quicken.com/discussion/comment/20499526#Comment_20499526

Yes, DC is faster than EWC+ and also more secure since the financial data is transmitted directly from the financial institution to my QWin installation. But EWC+ is a pretty secure process with the authorization tokens so a little slower doesn't bother me much. DC's biggest advantage, IMO, is only needed with banks that we can use DC Bank Bill Pay with and with investment companies that do not yet support EWC+ with Complete Tracking.