Updating American Century accounts

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Rick2022
Rick2022 Quicken Mac Subscription Member ✭✭✭✭
edited July 2 in Download, Add/Update Accounts (Mac)

Haven't been able to update my accounts since yesterday. Anyone else having this issue? Resolution?

Quicken Mac Subscription • Quicken user since 1994
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Rick2022,

    Thanks for reaching out!

    To better assist you, could you please provide a bit more detail on what’s happening when you try to update your American Century accounts? For example:

    • Are you receiving any error messages or codes?
    • What exactly are you seeing on your screen during the update attempt?
    • Are no transactions downloading, or is it failing to connect at all?
    • If possible, could you share a screenshot of what you're seeing?

    If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    This info will help us determine the cause and how best to proceed. Looking forward to your reply!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Rick2022
    Rick2022 Quicken Mac Subscription Member ✭✭✭✭
    edited July 2

    @Quicken Anja

    Thanks for the quick response. Must have been a glitch on American Century side as I just tried and didn't get any errors. FWIW, logging into American Century using Mac Safari also hasn't worked for 2 days including just now after Quicken updated the accounts. Clicking the "continue" button after inputting username doesn't do anything so you can't get to the password page. Chrome works fine.

    If it happens later today or tomorrow, I'll post back.

    Quicken Mac Subscription • Quicken user since 1994
  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update—glad to hear the issue seems to have cleared up on the Quicken side!

    Appreciate the heads-up about Safari too—sounds like it could be a browser compatibility issue on American Century’s website. If the problem comes back or you notice anything else unusual in Quicken, definitely let us know.

    We’ll be happy to help!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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