REOPENED 7/15/25 Truist Online Banking - BID change FDP-102 & OL-293-A

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Quicken Anja
Quicken Anja Moderator mod
edited July 15 in Alerts, Online Banking & Known Product Issues

We’re currently seeing a higher number of users experiencing issues connecting to Truist Online Banking, especially if they are still using the outdated connection listed as zzz-Truist Online Banking (BID 9547).

This affects both Quicken Classic for Windows and Mac users and may show the following errors:

  • Mac: FDP-102
  • Windows: OL-293-A or CC-502

To fix the issue, you’ll need to update your bank connection in Quicken by switching to one of the new Truist connection options:

  • For Express Web Connect / Quicken Connect users:
    • Use: Truist Online Banking - WC (BID 15562)
  • For Direct Connect users:
    • Use: Truist Online Banking - DC (BID 71326)

Please follow the steps in this Quicken Support article to deactivate and reactivate your account(s): Why do I see “zzz” in my bank name in Quicken?

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11837690)

-Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod
    edited July 9

    UPDATE 7/9/25

    To successfully switch your connection over, we advise that you please review and follow the instructions outlined in this support article.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    RESOLVED 7/15/25

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

    If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

    Thank you!

    -Quicken Jasmine

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    REOPENED 7/15/25

    This alert has been reopened because customers are still impacted by this issue.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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