Overdue bill reminder disappears when doing a 1-step update

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jjkrogs
jjkrogs Quicken Windows Subscription Member ✭✭✭
edited July 16 in Errors and Troubleshooting (Windows)

I have manual bill reminders that I intentionally delay for payment, and in the past these showed up in my bill reminders area as "overdue". Now, these disappear when I do a 1-step update.

They completely disappear, are not credited anywhere, they're just 'gone'.

Is this a new setting or something?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @jjkrogs,

    Thanks for reaching out!

    1. Are these manual bill reminders linked to any online billers, or are they entirely standalone (created manually without any online sync)?
    2. When the overdue reminders disappear, do they also vanish from the Bills & Income > Projected Balances view, or just the main Bills & Income tab?
    3. If you go to Tools > Manage Bill & Income Reminders, do the missing entries still appear in the list after a 1-step update?
    4. Are these reminders set as Auto Enter or Remind Me?
    5. Did this behavior start recently, possibly after a Quicken update? If so, which version are you currently running? (You can check under Help > About Quicken.)

    Let me know what you find!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/7963900/overdue-bill-reminder-disappears-when-one-1-step-update

    I haven't heard from you yet. Are you still experiencing this issue?

    Let me know!

    -Quicken Jasmine

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  • ELP
    ELP Quicken Windows Subscription Member

    I'm having the same problem. This issue has appeared only in the past 2 or 3 weeks. Overdue Bill reminders simply delete the current one & update to the next scheduled date. This is really messing up the projected balance in my checking account.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20499285#Comment_20499285

    During OSU, does a transaction arrive in the download which can be matched to the overdue reminder?
    Do you automatically accept downloaded transactions into your register?
    In that case I would expect Quicken to record the reminder into the register, match the downloaded transaction to the register transaction and advance the reminder to the next instance.

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