Merrill Lynch Transaction Download Missing Some Details - Security, Description, Share Balance

asteinberg001

Longtime and experienced Quicken Classic Mac user … updated all accounts on Tuesday July 22 to receive transactions as of day prior, including Merrill Lynch activity transactions. July 21 data (I download daily), downloads 86 transactions - e.g., Buy/Sell - missing security, description, and share balance column details. Other details, such as invest amt and Balance do appear. Impossible to update manually due to txn volume and reconciliation with ML online activity. How to recover the transaction details without manual reconciliation? Does this have anything to do with recent change to Quicken/ML direct connect?

Quicken Anja

Hello @asteinberg001,

Thanks for sharing the details, we know how frustrating this must be, especially given the volume of transactions you're dealing with.

The issue you’re experiencing matches a known issue currently affecting Bank of America/Merrill Lynch Investments. Specifically, transactions are downloading incompletely or missing key details, though balances remain unaffected.

This has been escalated internally. While we don’t have an ETA yet, you can stay updated by bookmarking the Community Alert here.

Thank you for your patience while we work with the appropriate parties to resolve this.

asteinberg001

Update: The download issues, due to connection type change, continue and are compounding with each daily download. Many transaction types, such as "sales", "buys", "dividend reinvestment" are missing key details or all together wrong transaction type. This is incredibly frustrating and impossible to reconcile against golden data from Merrill Lynch website.

Quicken tech support, please escalate a fix and improve QA before moving changes into production.

jacobs

Quicken tech support, please escalate a fix and improve QA before moving changes into production.

@asteinberg001 This site is not Quicken tech support, and they won't read your posts here. But one of the Quicken moderators has stated above that this is a known issue that is being worked on. (Also, while they will likely never share details, I'd put money on this being a problem at the Merrill Lynch end with what they are sending to Quicken, not to to something the Quicken developers screwed up.)

MauryJ

I had what looks like the same issue and you can go here to see how I fixed it. I haven't tested it with new downloads, but now everything trues up. If you have a managed account, then you have a lot of transaction volume, but luckily, some with be multiple transactions of the same equity.

My post will show my problem as I understood it, and then how I fixed it after I realized what was happening: https://community.quicken.com/discussion/7964919/share-balance-in-register-is-impossible-and-doesnt-match-portfolio-view#latest

Thomas Goodhart

Quicken Anja

I am having this problem with missing security symbol in some downloaded transactions.

You wrote:
"you can stay updated by bookmarking the Community Alert here."

Clicking the link on "here", i get an error:

Permission Problem

You don't have permission to do that.

now what?

Quicken Anja

Hello @Thomas Goodhart,

Thanks for reaching out! The Community Alert you were trying to access has since been marked as resolved and archived, which is why you’re seeing the permission error.

If you’re still experiencing missing this issue with your Merrill Lynch downloads, then we advise contacting Quicken Support directly. They can investigate further and escalate the issue if necessary.

Thank you!

Thomas Goodhart

Quicken Anja

Well, as far as I know, it is not resolved.

The missing security symbol in downloaded transactions from Merrill Lynch has been happening every day for the past 2-3 weeks.

I have to logon to the ML website and look at activity to find which security is applicable. This is an inconvenience.

It seems to happen only Dividend Income transactions.

I talked to Merrill Lynch support, this morning and they see all of the transaction data, nothing is missing.

As a paying subscriber of Quicken, I expect this to be fixed.

Quicken Anja

@Thomas Goodhart I understand how frustrating it is to have to manually verify transactions. Since the Community Alert was marked resolved and archived, the issue would need to be investigated as a new, separate case.

Because this involves data coming from Merrill Lynch that isn’t displaying correctly in Quicken, our Support team will need to gather logs, review the connection in detail, and escalate it to the proper channels if needed.

Thank you!