Citi card transactions won't download

kageiger1

This is a recent problem. The version is the same as below. When I manually download credit card transactions from the Citi website, they don't show up in the register. The title on the top flickers as if the transactions were downloading but nothing happens. Then, when I enter the transactions manually each individual transaction is in the drop down box. The Online Balance does not change. Windows/Version R63.21/Build 27.1.63.21

UKR

When you download transactions, how do you do that? Are you using One Step Update or Update Now from the account register? Or are you accessing the bank's website to download and import a QFX file?

Can you please capture one or more images of the parts of your Quicken window showing what you are seeing when you are trying to enter new transactions? Be sure to have sensitive information blacked out as necessary to protect your privacy. Attach the image(s)here.
How do I post a screenshot in the community from a mac

How do I post a screenshot in the community from windows

Please save images to files of file type PNG or JPG only. They're easier to work with than PDF files.