I get error: Insurance policy: Invalid QCS ID.

KdWilson
KdWilson QuickenLife Hub Member
edited August 9 in Errors and Troubleshooting (Quicken LifeHub)

How do I abort update since can't see problem?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @KdWilson,

    Thanks for letting us know about the error you're seeing.

    Could you please share a screenshot of the “Insurance policy: Invalid QCS ID” error message? That will help us better understand the issue and guide you on how to proceed.

    If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your reply!

    -Quicken Anja
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  • KdWilson
    KdWilson QuickenLife Hub Member
    screenshot-1755004010618.png

    upon adding the homeowner insurance provider (American Platinum) from Contacts, I get error not allowing me to save.

  • KdWilson
    KdWilson QuickenLife Hub Member

    I also can't abort the "save" so I have to exit out of the software all together. At minimum give me a means to abort or cancel upon getting an error message.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for the screenshot and the additional information, @KdWilson .

    Based on the details you provided, this issue will require deeper investigation and will likely need to be escalated. I recommend contacting Quicken Support directly so they can assist you further and help resolve the problem.

    Be sure to share this error message and your experience with the save and abort functionality when you reach out. This will help the support team better understand the situation and provide more effective assistance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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