OL-332-A error for Edward Jones Accounts?

SB_501
SB_501 Quicken Windows Subscription Member
edited September 17 in Errors and Troubleshooting (Windows)

Issue from July 2025 should be reopened.

Tagged:

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello again,

    This issue has been escalated, and there is now an active Alert for it. At this time, we do not have an ETA for a resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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Answers

  • Jako
    Jako Quicken Windows Subscription Member ✭✭
    edited August 16

    once again another day and another issue with Quicken. Now, I cant download from Edward Jones. States my login info is incorrect, and once again it is correct.

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 16

    Hello @SB_501,

    We appreciate you reaching out!

    Please review this support article regarding OL-332 errors.

    Since this is the exact error you’re receiving, the article provides additional information on what the code means and includes the troubleshooting steps that we recommend users try when it appears.

    Please also note that there is currently an open alert for Edward Jones blocking Quicken traffic, which is still ongoing and may also be contributing to the issue. There is no ETA at this time—please refer to this Community Alert for any available updates.

    Additionally, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-769)

    -Quicken Anja
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  • [Deleted User]
    [Deleted User]
    edited August 16

    @Jako it looks like other users are getting the same error for Edward Jones this morning. And it seems to be affecting both Windows and Mac users.

    [Merged Post]

  • Donald Brooks
    Donald Brooks Member ✭✭✭
    edited August 16

    Attempting to update my Edward Jones account in Quicken. I do not get an error code, but go straight to "Connectivity Problem". I answer "No" to have I updated my password. Then get the message to wait 24 hours and try to update again.

    Is anyone having this problem again? This happen several weekends ago.

    Thanks,

    Don

    [Merged Post]

  • Donald Brooks
    Donald Brooks Member ✭✭✭
    edited August 16

    I have the latest build for Windows Quicken Premier.

    [Merged Post]

  • Ambish
    Ambish Quicken Windows Subscription Member
    edited August 16

    Yes, same problem

    [Merged Post]

  • Swift
    Swift Quicken Windows Subscription Member ✭✭

    I am having this problem again this morning as well (worked fine yesterday). As was the case in July, the troubleshooting steps in the Support Article did not resolve it. I will monitor the Community Alert and try again later.

  • gvalspoke
    gvalspoke Quicken Windows Subscription Member ✭✭
    edited August 16

    Ditto, and I am on Windows version.

    [Merged Post]

  • Donald Brooks
    Donald Brooks Member ✭✭✭
    edited August 16

    If this is on the wrong thread, I apologize. It is supposed to be on the Windows thread. I'm glad that I am not the only one.

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 16

    Hello All,

    Thank you all for sharing your experience. I understand how frustrating this issue can be. Please refer back to my previous response for guidance on the current status and steps being taken.

    If you’d like to contribute to the investigation, please submit a problem report from within Quicken (Help > Report a Problem) with your log files and screenshots attached. Once submitted, we can add your information to the ongoing ticket.

    Thank you!

    -Quicken Anja
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  • KRG
    KRG Quicken Windows Subscription Member

    I've been having the same problem since yesterday (Aug 15) morning.

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello again,

    This issue has been escalated, and there is now an active Alert for it. At this time, we do not have an ETA for a resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • cwinkler
    cwinkler Quicken Windows Subscription Member ✭✭✭

    I am also receiving the OL-332-A error on my Edward Jones accounts, which work fine on their website and worked with Quicken just a couple days ago.

  • Jako
    Jako Quicken Windows Subscription Member ✭✭

    Edward Jones still not working!!!

  • Rgwil2012
    Rgwil2012 Quicken Windows Subscription Member

    Second time for me as well, and it looks like the Credit Cards are having similar issues. I read the Community Alert and it is not helpful.

    Love Quicken, but hope this gets resolved permanently.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20504309#Comment_20504309

    Hello All,

    Thank you for continuing to join this thread and keep us updated.

    Please bookmark the alert that was previously posted in this thread by @Quicken Anja for all further updates.

    We appreciate your continued patience and support!

    -Quicken Jasmine

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