Accessing account management functions

Question

In my account I am unable to manage my "automatic renewal option". In fact, according to my account, I no longer have a subscription. I have however I was just charged for a renewal on my credit card. I no longer use Quicken so would like to clear this up ASAP. I believe I ran into the same issue last year. Can someone please explain this to me.

Companies should not make it so difficult for customers to remove themselves from the service if it no longer fits their needs.

Thanks

Sandra Corbin

Quicken Jasmine · Answer

https://community.quicken.com/discussion/7965174/accessing-account-management-functions

Thanks for reaching out.

@NotACPA is correct, you will need to contact Quicken Support directly for further assistance with your subscription.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Have a wonderful day!

NotACPA · Answer

@alpha68 Sandra, this is a user-to-user forum … and no one here can help you with your subscription/card issue.

You need to contact Q Support via the link at the top of this page.  They're the only one's who can assist with your issue.