Problem connecting to Venmo

joec_2020

Hi,
I used to be able to connect to Venmo without any issues using Quicken for Mac. Now I constantly get the following error message:

Please try again later.

Care Code: FDP-106

Details:

ACCOUNT_MISMATCH

Account not found. No accounts returned - case 106

In an attempt to reset things I've disconnected the account, but now it refuses to connect at all, always producing the error message above.

Quicken Anja

Hello @joec_2020,

We appreciate you reaching out!

Please review this support article regarding FDP-106.

Your error typically occurs when the account at the financial institution has changed in some way—like a new account being issued or the account name being updated. The article outlines the recommended steps to disconnect and then carefully reconnect your account so Quicken can properly link it and download transactions again.

Let us know how it goes!

YvonneinSonoma

8-20-25 I have the same problem. Nothing has changed in either Venmo, Quicken or my bank. I'm getting error code Care Code: FDP-106. I tried relinking 3 times and get the same error as above.

Please try again later.

Care Code: FDP-106

Details:

ACCOUNT_MISMATCH

Account not found. No accounts returned - case 106

AZCoder1959

Same for me as of this morning, Aug 20th (it was fine yesterday morning). I sent a report to Quicken support after trying to reconnect. As far as I can tell, Venmo hasn't changed anything on their side. I logged out of the iPhone app and logged back in, no problem. Same for the web login.

Tracey Pepper

Same here. Nothing has changed in my account or details. I sent the report to Quicken. This happened last year as well and the issue was between Quicken and Venmo, so perhaps Quicken could look into it?

Quicken Anja

Hello All,

Thank you for taking the time to report this issue!

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CTP-14208)

macshaughnessy3

Leaving a comment to report the same issue will report in app as well.

ptnic

Same problem here.

Quicken Anja

Hello All,

We appreciate you reaching out!

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

jlshel

same issue here, look forward to the fix

Ian c

same problem here trying to connect to venmo, looking forward to a fix.

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH

AmberHartFlynn

i have the same issue. Stopped working on August 20 2025

Please try again later.

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

data doctor

Same issue.

Eli Sherer

Same issue since before August 20th… Reporting this issue as well

lisarev

Same Issue since before August 20th. Tried all the suggestions and nothing is working.

hedean3

Same issue here on Aug 20

Quicken Kristina

Hello All,

Thank you for letting us know you're also impacted by this issue. If you haven't already done so, please bookmark the Community Alert, linked in Quicken Anja's earlier post, to be notified of any updates, once available, and to know when the issue is resolved.

https://community.quicken.com/discussion/comment/20505390#Comment_20505390

Thank you!

(Ticket #11912441/CTP-14208)

velvets_bishops

same issue but on iOS

marctr

Same issue. Only change I recently made (could be unrelated) was that I added a business account to my Venmo account.
Other than that, this has been going on for a couple of weeks and no idea what caused it. No amount of disconnecting/reconnecting appears to fix this.

SeattleLabLuvr

This stopped working for me as well. Very frustrating.

Unknown

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GalenO

same issue for the past couple of weeks both iOS and Windows

Quicken Anja

Hello All,

We appreciate you reaching out!

This issue remains ongoing with no ETA on resolution at this time. Please continue to refer to Community Alert I linked earlier in the thread for any and all updates and information.

https://community.quicken.com/discussion/comment/20505390#Comment_20505390

Thank you!

Unknown

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lucky1515

Is this a system bug that can be solved or is this going to going to be drawn out bc of internal corporate politics? Is there a ETA for a ETA? I'd rather avoid keeping my hopes up thinking is today is the day it will work again?

Chirul0

Same error here.

Hoot52

Same unresolved issue on MAC version. Problem reported. Very frustrating

Unknown

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topherz

Same issue here.

ray101310131013

https://community.quicken.com/discussion/comment/20506490#Comment_20506490

Hi, Can we get a response to this - simply to even know that will be fixed? If the teams are continuing to work towards a solution, surely we can get some kind of ETA by now, no?

Quicken Anja

Hello All,

Our teams continue to actively work on this issue. Any updates will be posted within the Community Alert, and we don’t have additional information beyond what has already been shared. Please note that Quicken’s escalation teams do not provide specific ETAs for when fixes are completed and released.

We appreciate your understanding and patience.

Thank you!