Citi unable to connect (error on Citi website when authorizing)

Jack Scripps

The problem continues today, 11/8. Looking at this thread, it has now been well over 2 months since this issue was first reported. What is the problem? Why can't you fix it?

Jack Scripps

And the problem continues today, 11/14 with Citibank credit card download. This happened after I deactivated the account, then reactivated it about 10 days ago, and after I "reset" the account this morning. I am able to access the account directly at Citibank and download a quicken-compatible file from which I can update quicken, but the access from quicken directly still gives me the yellow warning message.

Jack Scripps

The problem continues as of 11/16/25

Quicken Kristina

Thank you for the follow-ups,

I checked the status of the ticket, and can see the issue is still in work. No new updates are available.

I can see that you recently sent a problem report with log files attached. I forwarded that updated information to our teams.

Thank you!

(CTP-14158)

Jack Scripps

The problem continues … 11/23/25. The time required for this fix is getting ridiculous.

Jack Scripps

Well, now it is 12/1 and the yellow warning still comes up when I try to update Citi card transactions!

Jack Scripps

Same problem on 12/4/25!

Bill44

Update fails unless I delete C:\ProgramData\Quicken\Inet\your name here\fileInfo.ini, bring up Quicken and do the Citi update individually before doing anything else. Otherwise, it always fails.

Quicken Kristina

Hello @Bill44,

Thank you for letting us know you're seeing this issue. To help our teams investigate the issue, please navigate to Help>Report a Problem and send a problem report with log files attached.

Please post to let me know when the problem report is sent.

Thank you!

(CTP-14158/CBT-975)

Jack Scripps

I have done this, reporting the problem with the yellow Citi bank warning, for months now. I have reported it several times. No luck. Same thing this morning.

Quicken Kristina

Thank you for the follow-up,

Thank you for sending the problem reports with log files attached. While you do not receive a direct response to those reports, they do go to our teams and let them know the issue is persisting.

Thank you!

Quicken Kristina

Hello @Jack Scripps & @Bill44,

If you are still seeing this issue in R65.29, please navigate to Help>Report a Problem and send a problem report with log files attached and a screenshot of the error message.

Please post to this discussion to let me know if/when you send the problem report!

Thank you!