Citi unable to connect (error on Citi website when authorizing)

Jack Scripps

The problem continues today, 11/8. Looking at this thread, it has now been well over 2 months since this issue was first reported. What is the problem? Why can't you fix it?

Jack Scripps

And the problem continues today, 11/14 with Citibank credit card download. This happened after I deactivated the account, then reactivated it about 10 days ago, and after I "reset" the account this morning. I am able to access the account directly at Citibank and download a quicken-compatible file from which I can update quicken, but the access from quicken directly still gives me the yellow warning message.

Jack Scripps

The problem continues as of 11/16/25

Quicken Kristina

Thank you for the follow-ups,

I checked the status of the ticket, and can see the issue is still in work. No new updates are available.

I can see that you recently sent a problem report with log files attached. I forwarded that updated information to our teams.

Thank you!

(CTP-14158)

Jack Scripps

The problem continues … 11/23/25. The time required for this fix is getting ridiculous.

Jack Scripps

Well, now it is 12/1 and the yellow warning still comes up when I try to update Citi card transactions!

Jack Scripps

Same problem on 12/4/25!

Bill44

Update fails unless I delete C:\ProgramData\Quicken\Inet\your name here\fileInfo.ini, bring up Quicken and do the Citi update individually before doing anything else. Otherwise, it always fails.