Problem with downloading Venmo transactions into Quicken (Mac version 8.2.1)

handermac
handermac Quicken Mac Subscription Member ✭✭
edited October 1 in Download, Add/Update Accounts (Mac)

Everytime I attempt to download my Venmo transactions into my Quicken (Mac Version 8.2.1 (Build 802.57282.100) I get the attached error message. I know I am using the correct USERID and password, because I can login with that exact information on the Venmo website.

:::::::::::::::::::::::::::

An unexpected error occurred.

Please try again later.

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

::::::::::::::::::::::::::::::::::::::

How do I correct this problem?

Thanks for any help!!!

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @handermac,

    Thank you for letting us know you're impacted by this issue. It is a known issue that our teams are already working to resolve. To be notified of updates, once available, and know when the issue is resolved, please bookmark this Community Alert:

    https://community.quicken.com/discussion/7965205/new-8-20-25-venmo-fdp-106-cc-506

    Thank you!

    (Ticket #11912441/CTP-14208)

    Quicken Kristina

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  • handermac
    handermac Quicken Mac Subscription Member ✭✭

    Why is this problem taking so long to correct? I noticed this same problem with Venmo accounts about a year ago. I this problem related to Quicken issues or Venmo issues…or BOTH? Seems strange that it takes so long to resolve such a simple problem.

  • AndrewQ
    AndrewQ Quicken Windows Subscription Member ✭✭✭
    edited August 29
    https://community.quicken.com/discussion/comment/20506224#Comment_20506224

    Quicken Anja: For us on the Windows (11) platform, I had tried to deactivate/activate Venmo before I saw others also had a problem. Now, consistently for the last three or so days, when I try to activate, I am receiving in the connection panel words "Venmo is reporting connection issues. The associated accounts can't update right now. We are investigating the issue." Is this a manifestation of the same problem my Mac friends are having?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @AndrewQ,

    Thank you for reaching out. I’ve reviewed your account and can confirm that you are receiving the FDP-106 error internally, which means the message you’re seeing in Quicken (“Venmo is reporting connection issues…”) is indeed a manifestation of the same issue other users are experiencing.

    Our teams are actively working with Venmo to resolve this. For updates and notification once the issue has been fixed, please bookmark the Community Alert.

    We appreciate your patience while this is being worked on!

    -Quicken Anja
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  • AndrewQ
    AndrewQ Quicken Windows Subscription Member ✭✭✭

    Ok, thank you. Yes , it's bookmsrked. I hope this can get resolved quickly because it is the end of the month and I get a lot of transactions during this time.

  • Quicken Anja
    Quicken Anja Moderator mod

    @AndrewQ We completely understand the timing concerns, especially at the end of the month with a high volume of transactions. While we do not have an ETA available, our teams are actively working on the issue, and we’ll continue to provide updates through the Community Alert as soon as they become available.

    Thank you!

    -Quicken Anja
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  • danb123
    danb123 Quicken Mac Subscription Member ✭✭

    Not sure how this is taking so long, it's been multiple weeks now. Whatever priority the team has set this to, it needs to be higher.

    Consolidating finances across multiple accounts is one of the main services Quicken Simplifi advertises to do. As long as the Venmo-Quicken API is down, I'm missing a slice of my finances, limiting the usefulness of the entire software. e.g., the spending plan is meaningless, the watchlist is out-of-date, etc.

    It worked fine before, and Venmo is a massive company with probably a team dedicated to helping third parties like Quicken with their API. Likewise, Quicken should have an army of software engineers ready to handle this problem in an afternoon. It just doesn't seem that complicated.

    TL;DR: This is a huge problem for people who use Venmo in Quicken. Plz fix. TY! Love Quicken Simplifi btw!

  • shagener
    shagener Quicken Windows 2017 Member

    I agree! This is too long. They need to fix quickly or people will lose faith in their product and customer service.

  • jimashjr
    jimashjr Quicken Mac Subscription Member

    Same issue w/ MacOS. Clearly not a priority to fix since it has been going on for weeks. Have been a Quicken user for a long long time. Have never had an issue take this long to fix. Please help.

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