Fidelity status for Quicken for Mac?

qudtp

Mid-August, I imported my Quicken Windows to Mac for first time. The data includes nearly 25 years of Fidelity history.

I'm still running in parallel - in QWin, I am continuing my daily DC downloads from zzz-Fidelity DC.

On QMac, I haven't tried to set up the Fidelity connection, because I know it will be Quicken Connect, and there are so many reports of problems. What I don't know is how much the reported problems are affecting Mac users.

But this means my Fidelity accounts in QMac haven't been updated in around 15 days, and I do want to bring them up to date.

There was a product alert about some fixes but from the alert I can't tell what problems apply to Mac too.

So I have questions. Quoting sections from the original, at:

https://community.quicken.com/discussion/7965464/new-8-29-25-fidelity-updates

• Duplicate Transactions (Windows): Some customers saw up to two years of duplicate transactions after switching to EWC+.
  • Status: Fix included in the R64 release (rolling out now).
  • Workaround: You can delete duplicates manually. This only happens the first time you connect.

Does "Duplicate Transactions (Windows)" mean the problem has only been reported in Windows, or only that the fix is in R64 for Windows? Was this problem reported in Mac too? And is it ongoing? I would not want to have to clean up 2 years of duplicates.

• Missing Transactions: Affected 401(k), Brokerage, and IRA accounts.
  • Status: Fix verified for Brokerage/IRA; 401(k) fix is done and in final testing.

This doesn't say "(Windows)". Does that mean it affects both platforms? Does this refer to missing NEW transactions, or were existing transactions also lost?

• Workaround: Usually temporary — balances correct themselves once pending money market positions settle.

So that implies it only affects new transactions, and only until settlement.

• Bond Redemptions Showing as Cash: Bond sales were coming through as a cash deposit, leaving the bond in Quicken.
  • Status: Fix is live and being verified.
  • Workaround: You can delete the incorrect cash transaction and manually enter a “Bond Sold” transaction.

Same questions. And, this applies only to new bond redemptions?

• $0 Account Balances (Windows): Some Brokerage and IRA accounts temporarily showed zero balances.
  • Status: Fix verified and complete.
  • Workaround: These balances usually update correctly once pending positions settle.

Again - caused only by the presence of pending positions, and then it spontaneously resolves? On Mac as well as Windows?

Fixes In Progress

We know these are frustrating, but our teams are actively working on them.

• Incorrect CD Balances: CDs show the right total, but the share/price details are wrong.
  • Status: Fix scheduled for next week.
  • Workaround: You can manually update the price in Portfolio view, but it will revert on the next download.

So, if you don't own any CDs, no problem, right?

• Cash Balance Doubled (Money Market Accounts): Cash and Money Market security both show, doubling the total.
  • Status: Fix is in progress.
  • Workaround:
    • Option 1: Enter a “Shares Out” to remove the Money Market shares.
    • Option 2: Set the cash balance to zero and leave the Money Market shares in place.

Does this refer only to the core MMA position? I've fought the Fidelity issue of whether cash is reported as cash or as the core MMA position for years, so I have made numerous adjustments to every single Fidelity account over the years, as I zero out the MMA shares and update the cash balance. So, this sounds like it would require a similar, easy adjustment.

Tip: If your issue isn’t urgent, the easiest option is to stay connected to EWC+ and wait for the fixes. If you need immediate accuracy, the workarounds above can help in the meantime.

OK, but what if like me you didn't set up EWC+ (Quicken Connect) yet? Is it time to just go ahead and do it, and resolve everything as stated above? Or is the advice to continue to wait?

How badly have these problems with Fidelity impacted QMac users?

Quicken Anja

Hello @qudtp,

While there have been some reported Fidelity issues, the experience isn’t the same for all users, so it’s hard to predict exactly how things will behave on your Mac. The best approach is to first save a backup of your Quicken file on the Mac, then go ahead and connect your Fidelity accounts and see how it goes.

You might see some duplicate transactions if you link the new connection to your existing accounts, in which case you can delete the duplicates. Or to avoid that, you could add the accounts as new, and then drag and drop transactions from your original accounts into the newly connected ones. Alternatively, if that doesn’t work out, you can always leave the original accounts in place for historical purposes, hide them, and continue using the new accounts for ongoing updates.

Even if we were to comb through all the alerts and pick out the Mac-specific issues, it still may not reflect exactly what you experience.

Hope this helps!

qudtp

Thanks - so, do you feel that the conversion is actually going well for the majority of users, and as far as you have heard, only a relative few (some very vocal on Reddit) are actually running into these kinds of problems?

I mean, you probably have statistics on how many people are actively using Quicken, and probably know how many have converted from DC to Quicken Connect for Fidelity. I wouldn't expect you to share those numbers, but they would give you a sense of the number of support calls vs. the number who are using the features with no problem.

Quicken Anja

@qudtp Thanks for following up!

I completely understand your concerns—Fidelity’s move from Direct Connect to Quicken Connect has introduced some complications, and experiences have varied across users. While many have been able to connect and update their accounts without issue, others have run into problems such as duplicates or missing transactions.

Because of that variability, it’s difficult to predict exactly how it will behave for any individual user. The safest approach is to back up your file, connect your accounts, and then monitor how the downloads look. From there, you can take any corrective steps if needed, such as removing duplicates or setting up new accounts for ongoing updates.

We’ll continue providing updates as fixes roll out, so keeping an eye on the Community alerts is helpful.

Hope this helps!

qudtp

Thanks - so, you mention making a backup, but then if there are problems, you mention trying to fix them, or starting a new account.

You don't mention the option of going back to the backup - so what is the point of that backup :)?

My inclination would be to go back to the backup and wait for further announcements from Quicken before trying again.

Are there any pitfalls to be aware of when returning to a backup?

Quicken Anja

I get what you’re saying! Yes—the backup is primarily there as a safety net. If something goes wrong when you connect your accounts or attempt fixes, you can always revert to that backup and restore your data to its previous state.

The reason we suggest connecting first (after making the backup) is so you can see what issues, if any, appear in your live file and address them without losing data. But if you prefer to wait until further updates are released or feel more comfortable holding off, returning to the backup is absolutely a valid approach—there aren’t major pitfalls beyond making sure you’re restoring to the correct file version.

Think of it as “insurance”: you may never need it, but it’s there if things go sideways.

Hope that clarifies things!

qudtp

Yes - sounds like a plan.

Thanks.

Quicken Anja

You're welcome!