American Express - FDP-401

Quicken Anja

Hello @msrw08 & @kiwi_e,

Thank you for the updates and for confirming that this issue is occurring outside of the previously noted maintenance window. I’ve gone ahead and informed the proper channels so this information can be included in the investigation.

We will post an update in the Community Alert once more information becomes available.

Thank you!

nathanroemer

This issue is still persistent, no matter what time of day it is. I am also unable to relink accounts (tried resetting the connections). The login process through the American Express web site works, and I am able to select my accounts to share with Quicken. Quicken prompts me to link the accounts in the software, so that part of the communication also happens properly. However, the connection ultimately fails with an "accounts not found" error.

Paul1

I was prompted to re link my Amex accounts - it took a couple of attempts but then worked and I am now (currently) able to download transactions.

Quicken Anja

Hello @nathanroemer & @Paul1,

Thank you both for taking the time to share your updates and experiences.

@nathanroemer—I appreciate you confirming that the issue remains persistent and for detailing what you’ve already tried. Your report has already been included in our internal ticket which remains open and actively worked on.

@Paul1—I’m glad to hear you were able to successfully relink your accounts and that downloads are currently working for you. We’ll continue monitoring to see if the issue remains resolved or recurs.

The alert for this issue is still open and being actively worked on. Once additional information or updates become available, we’ll be sure to post them in the Community Alert.

Thank you all for your patience while this continues to be investigated.

drumsdb

Since I started this whole thing, I may as well update.

I've been able to connect for well over a week and multiple tries. However, today it is failing again. My last attempt was at 5:32 CT, so well outside of the service window.

Paul1

Me too - with my last two connections Amex has failed to connect. Sigh.

jackvinson

This was happening for a couple weeks for me at any hour of the day. I disconnected and successfully reconnected the accounts, and they appear to be syncing again.

Mike Q

Maybe this is related: I haven't had too many problems downloading AmEx transactions until a few days ago, when Quicken said I needed to reauthenticate my connection. The problem is that the authentication fails. I've even tried disconnecting and reconnecting my AmEx accounts, and it still fails.

When it opens the URL in the browser, I get an American Express banner with a blank page below. If I refresh the page, I get a prompt to log in. But after logging in, they tell me there's a problem and to contact the app/partner. There's a code: Cf4c.

And it's time for my subscription renewal in a few days and the price increased. Grrr….

BenBR5

Hello Quicken,

I have been experiencing this issue since August. Initially, my American Express accounts were connected but not downloading, but in September, they became disconnected and have been unable to reconnect since. I have attached images of issue I've been having at all times of the day (mornings, afternoons, evenings)

FYI, I have contacted my American Express representative, who advised that Quicken needs to be fixed on their end. So please advise here? (as it's beyond frustrating at this point)

RandyT65

I'm having the same problem. Quicken needs to stop blaming the institutions every time there is a connection problem. We all pay for a subscription to use Quicken and they should fix these issues much more quickly than they currently do!

MartinSc

https://community.quicken.com/discussion/comment/20517331#Comment_20517331

I have been hitting this FDP-401 error daily this week. Most attempts are between 9AM and 11AM PDT.

msrw08

@Quicken Anja,

It would be helpful if the Quicken dev team could let users know the root cause of the issue which has been affecting AmEx account APIs.

Thanks,

Roger_B

It comes and goes for me, mostly it goes.

Hoosier16

It had been working — and I was actually able to reconnect a second business checking account that hadn't been working. But today — it all collapsed. How it won't even connect to AMEX (I just tried again at 2:01 EST). I'm with the others .. time to start looking at other options. I have 8 accounts with Amex .. and all my business accounts as well. This issue is taking up more time than it should.

Hoosier16

And today — it no longer will connect to Amex at all. Just an FDP-401 error. I have tried periodically since 8 am EST (it is now 2pm EST)

jackvinson

Strange. I got it to work a couple times after disconnecting the Amex account and then reconnecting, but then the last few days I've been getting the same "unable to connect to American Express" error FDP-401.

Dawi Rik

This has been happening for me for the past few months. Now when I try to reconnect my accounts today, I get the message "HTTP Status 400 – Bad Request" after I select my accounts. I would like to know when will this get resolved. I have 10 accounts with AmEx and it would be nice not to have to do everything manually.

Tom5

Adding my name to the list. Same error as others have reported.

J

I am getting the same FDP-401 error when trying to download AmEx transactions.

colekbc

Same ongoing error as others have reported. FDP-401 error 

mk0

Persists for me too.

It's taking way too long for this issue and the two other's (Fidelity & Principal) that I'm experiancing to be resolved. They've been reported by many for weeks, a couple going on for over two months.

If the problem is ideitified, and the fix is in progress, then Quicken needs to communicate the timeline to fix a lot better. However, all we're getting here and in other threads is "it's under review, keep sending us trouble reports."

This is core functionality of the product. How about subscription rebates for the downtime I'm experiancing on three institutions? If I can't get reliable downloads from major financial instituiotns, then perhaps it's time to consider alternative solutions.

andrewk

Same FDP-401 error

adrien

I'm also having the FDP-401 error with Amex for the first time. Please help!!!

haegx031

I've cancelled my upcoming annual quicken renewal. How am I supposed to run my business ?? Majority of my business accounts and cards are Amex and I can't do what has to be done.

justinirizarry

I've been having this problem for months now. Called Quicken and they said "stay tuned;" meanwhile, can't get much done.

msrw08

Folks, it’s pretty obvious that this moderated chat hasn’t been effective in communicating the order of magnitude of negative customer impacts that months of broken financial institution APIs in Quicken is having.

We have asked here that this issue be escalated to the executive leadership team, which apparently has not happened, and have asked that we be given a explanation of the cause of this issue and when we can expect it to be resolved, which also hasn’t happened.

While it is concerning that Quicken’s normally excellent dev team is for some reason under-prioritizing this issue, as far as I know, the company isn’t in dire financial straits/at risk of shutting down, so I think we just collectively need to make clear that Quicken needs to do more on this issue than their dev team is currently doing.

My suggestion is to reach out directly to the Quicken executive leadership team. That is what I will be doing.

Quicken Janean

Hi All, we understand how frustrating this is, and we’ve already escalated the issue with American Express. At this point, the root cause we’ve identified is that American Express is throttling access to their systems, which is leading to these errors.

Our leadership team and top developers are actively working on this, but the issue comes down to the data being sent from American Express to Quicken—and unfortunately, that’s not something we can control.

It’s completely understandable to want further escalation, but any additional escalation will result in the same answer: we are waiting on Amex to determine why they are throttling our connections in this way.

@msrw08 I am sending you a direct message so we can set up a callback to discuss your experience and gather more feedback.

If any of you wish a callback as well, please feel free to let me know by sending me a private message.

Thank you for your continued patience and again, we are sorry for the inconvenience caused. We hope to have more details soon and will respond here once we do.

mk0

thank you for the transparency. This is what’s been lacking in these threads. Honest information. Thea connections are complicated and clarity on what underlies the problem(s) is what’s been missing.

msrw08

@QuickenJanean, I also appreciate the transparency.

Just an FYI that American Express tech support is telling Amex account holders who use Quicken that the issue isn’t on their end.

I hope that you will keep users looped in on the resolution and related timeframes.