Alight 401k can't download transactions

jgleigh

Started about a week ago:

We were unable to connect. Message from Alight Solutions:  (2000)

Quicken Anja

Hello @jgleigh ,

Thanks for taking the time to share this. The “Message from Alight Solutions: (2000)” indicates a general Direct Connect error being sent by the financial institution. Typically, this message should include additional details or instructions from Alight—for example, visiting their website or relinking your account.

I recommend reviewing the Error 2000 support article for more information and next steps. Since the message itself is coming from Alight, you may need to contact the financial institution directly to confirm if any specific action is needed before reconnecting in Quicken.

Thank you!

jgleigh

Quicken connects to my account properly so no issues with the login/password, but then fails to actually download any transactions or prices.

Quicken Kristina

Thank you for your reply,

Since you said Quicken is connecting to the account properly, does that mean you are no longer seeing the error 2000 message?

If you are still seeing the error message, I recommend contacting the financial institution for further assistance.

If you are no longer seeing the error message, and the issue is that nothing is updating, then I recommend verifying that the account is still connected to the financial institution. You can do this by clicking on the account to select it, then navigating to Accounts>Settings…. In the window that comes up, click on the Downloads tab. If the account is connected, it should show the financial institution name and the connection method.

If the account is not connected, you should see a prompt to connect it.

I look forward to your reply!

jgleigh

The account is connected but gives the Error 2000 when trying to update transactions.

Quicken Kristina

Thank you for your reply,

Thank you for confirming that you're still seeing the Error 2000. I can see that you sent logs, but the information in the logs does not provide any additional insights into the error. I recommend that you contact the financial institution directly for further assistance.

I apologize that I could not be of more assistance!