RESOLVED 12/5/25 BNY Pershing - OFX 2000

Quicken Anja

We have received customer reports regarding a variety of Direct Connect connection errors for BNY Pershing. It appears that the connection issues started on or around October 4th, 2025. From logs that have been collected, users are receiving OFX-2000 errors in Quicken Classic for Windows and Mac with the following in-product message:

Verify your credentials by logging into investor.pershing.com. If your credentials are correct, navigate to the Settings page and verify your Quicken device to link it to Quicken.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11991654/CTP-14800)

Quicken Anja

UPDATE 10/15/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 10/22/25 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

UPDATE 12/4/25

If you are still experiencing this issue, we ask that you please verify your credentials by logging into investor.pershing.com. Once logged in, navigate to the Settings page and verify your information to link to Quicken.

Thank you!

Quicken Janean

RESOLVED 12/5/25

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

Quicken Support for further assistance.

Thank you!