PNC bank upgrade affecting Quicken downloads?

slickparent

March 5 2026

PNC DC OSU shows last update was 2/24. New posted transactions on PNC website not downloading. Sent payments from Q via DC are being processed.

Deactivated all accounts for PNC, then activated DC for Checking.

Ran OSU. Still showing last update 2/24. No download errors in Q.

Contacted PNC. Advised the problem is being worked on & try again in a few days. 😠

Unknown

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Swift

Having same problem as reported by @MBaron , @sanjivmshah and @slickparent - no new transactions since 2/24 and deactivate/reactivate does not fix it. I believe (or hope, at least) that the more complaints PNC gets the more seriously they will treat the issue, so called them yesterday. Unfortunately, I got someone in Tier 3 who said her IT contact reported that "Direct Connect to Quicken Classic Deluxe is no longer supported by PNC" so she would not attempt to help me or forward me to IT! (I know that PNC no longer supports DC for accounts that do not offer bill pay, and stated as much, but that distinction was apparently lost on her and whoever she claimed to have contacted in IT.) Will call again today if time permits, and will ask to speak to a manager if I can't get a case opened.

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20541600#Comment_20541600

Wow! You really did get an uninformed PNC “support” person. Are you sure it was a Tier 3 individual?? Usually it takes me 2-3 transfers to get to Tier 3…. but that is just my experience. Your interaction sounds more like call center or entry level person. :-(

Yes, PNC still supports Direct Connect and I also have Direct Connect PNC savings accounts where BillPay is not enabled.

I still believe we all need to open a case with support on this issue at PNC and get the case number. If the representative refuses to open a case, then you aren’t at Tier 3. Insist on getting transferred…. but it might require a long hold time.

slickparent

Told me the problem is with routing codes.

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20541608#Comment_20541608

Routing codes are a very interesting potential cause. PNC has 10 different routing codes in the US and the code used has to do with where the account was opened (either geographically or by bank merger). Perhaps this is why some users have no issue with PNC DC and others do. Alhough I have "zero" understanding of what makes OFX and Direct Connect work, it sure sounds like a variable that might come into play.

dpstephens

For those where this issue was resolved (shortly after the PNC bank website update) and then it started again around February 23, there is a different post on that.

PNC Bank not downloading since February 23, 2026 — Quicken

MBaron

@dpstephens thanks for letting us know there is a new post, was just about to go look after I finished reading here.

charlieo.Hemlock

UPDATE 3.9.26 MONDAY

Although I haven’t yet been afflicted by the PNC DC non downloading issue, I have had some stuff happen since Thursday 3/5/26 that makes me believe PNC is having some continuing online issues.

For the first time in a very long time I had two BillPay payments and two deposits missed in my Saturday 3/7 download (9 items did download). I could see all 4 items were out of my balance at PNC.COM …. but for some reason not in the Saturday download. I had to manually reconcile the 4 items to get my account to balance.

I also have at least one large BillPay (that shows as confirmed in Quicken with a lightning bolt and #) which never paid on 3/6. This was to a credit card company. I have never seen this before. BillPay has always been rock solid once confirmed. I’ll probably wait another couple days to see if it finally “pays”.

The last thing I noticed was very weird. I check on my main checking account at PNC.COM daily (just to double check Quicken). Every day I see “pending” items online at PNC …. which become my download items usually 24 hours later. On Friday I saw no pending items at PNC.COM. That was a first, ever, for me. I wonder if this was simply a coincidence or did PNC have some kind of a problem 3/5-3/6?? I don’t think I’ll ever really know. I am already seeing 11 “pending” items online at PNC this morning.

I’ll keep watching to see if things get worse or better. I will be calling PNC Tier 3 later this week if it looks like things are continuing to deteriorate (it certainly looks like many many people are not getting DC downloads whatsoever). I am hoping this all starts to clear up quickly.

slickparent

Unlike CC transactions that post within minutes, PNC updates have always been slow to post in Quicken.