PNC bank upgrade affecting Quicken downloads?

Swift

https://community.quicken.com/discussion/comment/20531161#Comment_20531161

@charlieo.Hemlock and @Boatnmaniac

I am still having the problem as well. As noted earlier, I talked with my assigned "resolution specialist" on 12/26. I just called today in hopes of getting a status update. I ended up talking for some time with a different specialist who is working directly with Intuit/Direct Connect, and to whom my ticket has now been reassigned.

To make a longer story short, Intuit has (obviously) not yet found all of the instances where the changes in PNC's system related to the web site update "broke" their DC code. I shared some observations I have made and we tried another test, which together gave her some new information she thought might help and would pass on to Intuit after concluding our call.

I have her direct number, so will follow up again if I do not hear back (or otherwise learn the problem is resolved) in the next 7-10 days.

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20531231#Comment_20531231

Not encouraging for either of us. Fingers are still crossed.

Michael D'Amore

https://community.quicken.com/discussion/comment/20531221#Comment_20531221

I don't understand users saying what seems to be that PNC support is fixing their individual accounts. I don't really want an explanation. he problems are not fixed. I worked in IT my entire career and never experienced a problem lasting this long. Just sayin'.

Frisky070802

I'm with @charlieo.Hemlock …. who said a little while back he might leave PNC over this.

I've had PNC for maybe 30 years. But this problem with being unable to integrate with quicken/billpay is a fatal flaw. And I'm disgusted by PNC support. I reached out to them a few days before Christmas and ascertained that to reenable Direct Connect after switching it off, I needed a new PIN from them. I left on vacation and was surprised not to receive the PIN in the many days I was gone. So a week ago, I called them again, and had them send it again. It's supposed to take up to a week; the USPS incoming mail indicates it still isn't coming as of today. In the meantime I have to keep adding new payees manually in the web version of billpay.

Boatnmaniac

https://community.quicken.com/discussion/comment/20531524#Comment_20531524

Regarding mail delivery: Something is going on with the USPS. For the last month it is taking longer and longer for mail to be received. Yesterday I got 2 Christmas cards that were mailed on 12/15 and 12/18…yesterday was 1/9! My auto insurance company also mailed me something on 12/28…still not received and it's not shown in Informed Delivery for today. One mail piece was to have been delivered (per Informed Delivery) to me on 1/2…it seems to have fallen into a hole. Is this also happening with PNC's mail to you? Time will tell but I wanted to let you know that the USPS for me, which is typically very reliable, is not working so well in the past month.

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20531524#Comment_20531524

My new PIN took 9 days to arrive from the day I requested it. I now have 7 of my 8 PNC accounts connected to DC. I am still waiting on the 8th getting “fixed”. I am trying to do everything I can to stay at PNC…. but time will tell. Very frustrating.

As far as the USPS goes, I haven’t really seen delays here outside of Philadelphia. Every other week I also send myself a “test” check via BillPay. They have been arriving within 24 hours of the requested date ….. so far.