Fidelity Investments

Sparky8652

The Fidelity Investments/Elan Financial interface does not work. It has been this way for some time. Could you please correct this link? It is difficult to keep control of one's finances when the link is so error-prone.

Quicken Anja

Hello @Sparky8652,

Thanks for reaching out! I understand how frustrating it can be when an account connection isn’t working correctly.

To further investigate, could you provide more details about what exactly you’re seeing when trying to connect? Do you receive any specific error code(s) and/or message(s)?

If possible, please provide a screenshot of what you are encountering. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

EBD18

All of my Fidelity accounts and Elan cards have been totally messed up for over a week. I have 2 different logins (mine & husbands) for both. When I rest one, some of the account are ok and others go bad. These problems are becoming more and more annoying. Why should I be paying for this service when it is consistently bad.

Quicken Anja

Hello @EBD18,

I’m sorry to hear you're running into this!

To better assist, could you please refer to my previous response above and provide the same details I requested from the original poster? Specifically:

• Any error code(s) or message(s) you're seeing
• And, if possible, a screenshot of the issue

I’ve checked your connection on our end, and the connections for Fidelity Investments are currently showing as successful, so we’ll need those details to determine what’s happening in your specific setup.

Once we have that information, we can better guide next steps.

Thank you!