Fidelity HSA accounts still broken

Kevin5
Kevin5 Member ✭✭✭
edited January 22 in Download, Add/Update Accounts (Windows)

What is the purpose of online services if no transactions are downloaded? This has been a known issue since October 13th, and yet the need to manually enter transactions continues. Come on Quicken! Does Fidelity even answer your calls? What am I paying you for?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Kevin5,

    Thanks for reaching out. This is a known issue with Fidelity HSA accounts, and it’s due to the way Fidelity sends their data. At this time, Quicken is unable to automatically download transactions or update cash balances for these accounts.

    We recommend continuing to manually enter transactions and update balances until Fidelity changes how they provide this information. We’re monitoring the situation and will provide updates in this Community Announcement if anything changes.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Kevin5,

    The Alert for this issue has been marked as resolved.

    If you are still experiencing issues, please contact Quicken Support directly so they can investigate any issues on a case-by-case basis and process escalations if needed.

    Thank you!

    -Quicken Anja
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