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RESOLVED 12/22/25 PNC Bank -Direct Connect and PNC - Web Connect - Missing Transactions

Quicken Kristina

RESOLVED 12/22/25

We’re happy to report that this issue is resolved in the Windows R65.29 release.

If you are still connected to PNC and are not on version R65.29 or later:

If your PNC Direct Connect accounts weren’t downloading transactions, updating to version R65.29 or later will resolve the issue.

To update:

In Quicken, Select Help > Check for Updates…

If you previously disconnected your PNC accounts:

If you disconnected your PNC Direct Connect accounts while this issue was occurring:

Update to version R65.29 or later.
Reconnect your PNC account.
Sign in using your PNC-provided PIN.

If you do not have a PIN, please contact PNC Support to get your PIN.

We apologize for the inconvenience.

Thank you!

_____________________________________________________________________________

UPDATE 11/19/25

When deactivating and reactivating your account(s), please ensure you are using the PNC Direct Connect instance in Quicken to reconnect.

_____________________________________________________________________________

We are seeing reports of users connected to PNC Bank - Direct Connect and PNC - Web Connect missing transactions after running an update. This is happening in Quicken Windows and Quicken Mac.

We do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!
(Ticket #12035736/CTP-15041)

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Missing Transactions

Comments

Quicken Alyssa

UPDATE 11/6/25

PNC is working to resolve this issue, and our teams are working with them. In the meantime, accounts will continue to show errors until the issue is resolved.

Currently, we do not have an ETA as to when this issue will be resolved, but you can bookmark this alert to stay up to date on any progress/changes.

Thank you.

Quicken Anja

UPDATE 11/7/25

PNC Bank - Direct Connect has been enabled. Users experiencing this issue will need to deactivate and reactivate to reconnect.

Please refer to the support articles below for instructions:

Thank you!

Quicken Anja

UPDATE 11/7/25 (Follow-Up)

We received notice that there has been a delay in rolling out the fix. Our teams are continuing to work with PNC to move this forward. At this time, we do not have an updated ETA.

We will post another update here as soon as the fix is live.

Thank you for your continued patience!

Quicken Janean

UPDATE 11/10/25

PNC is still working to resolve this issue, and our teams continue to work with them.

Currently, we do not have an ETA as to when this issue will be resolved, but you can bookmark this alert to stay up to date on any progress/changes.

Thank you for your continued patience.

Quicken Alyssa

UPDATE 11/11/25

PNC has discovered a new issue on their end for some accounts. Please try deactivating and reactivating your accounts.

If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you.

Thank you.

Quicken Kathryn

UPDATE 11/14/25:

PNC has instituted further fixes for users who continued to experience missing transactions. If you still have missing transactions, and deactivating and reactivating your account(s) did not resolve your issue previously, please try again.

If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you and troubleshoot your issue.

Quicken Alyssa

UPDATE 11/19/25

When trying the steps mentioned above, for deactivating and reactivating your account(s), please ensure you are using the PNC Direct Connect instance in Quicken to reconnect.

This is what that looks like in Quicken for Mac:

And this is what it looks like in Quicken for Windows:

Thank you!

Quicken Kristina

ONGOING 12/1/25

If you still have missing transactions, and deactivating and reactivating your account(s) did not resolve your issue previously, please backup your Quicken file and try again.

If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you and troubleshoot your issue.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Janean

RESOLVED 12/22/25

We’re happy to report that this issue is resolved in the Windows R65.29 release.

If you are still connected to PNC and are not on version R65.29 or later:

If your PNC Direct Connect accounts weren’t downloading transactions, updating to version R65.29 or later will resolve the issue.

To update:

In Quicken, Select Help > Check for Updates…

If you previously disconnected your PNC accounts:

If you disconnected your PNC Direct Connect accounts while this issue was occurring:

Update to version R65.29 or later.
Reconnect your PNC account.
Sign in using your PNC-provided PIN.

If you do not have a PIN, please contact PNC Support to get your PIN.

We apologize for the inconvenience.

Thank you!