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Bank of America Reconcile Balance includes Pending Transactions

acs2

Using Quicken Classic premier, the most recent version on my PC windows 11.

In the last week something has changed when I reconcile my Bank of America checking accounts. When I download transactions I do NOT include pending transactions. I use the Online balance when I reconcile. This has worked smoothly for years. But now the reconcile Online balance includes pending transactions. Thus, my reconcile is always off by the amount of the pending transactions.

My preference is to have the reconcile's Online balance not include pending transactions which would allow me to reconcile my checking account as I have in the past.

Are there solutions? Thanks

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sullfam1

check out my post…

After downloading all the transactions from Bank of America they are all marked "C". When I go to reconcile I come up with a difference of $423.94, which is the total of outstanding transactions that have not cleared yet from my bank. I have the latest Quicken update and I already super validated my file with no issues.

I am hesitant to "rebuild" (if that is the word) my file as in the past this has led to even bigger issues.

Any suggestions?

Thanks…..Marty

acs2

It sounds like you have the same issue that I have. Let me know if you find a solution

RalphC

You probably don't have any corruption but there may be some configuration considerations. I don't use the Online Balance and prefer to use a statement balance. Also, what's your choice for including pending transactions in the current and ending balance?

acs2

When I download I have the option to include Pending Transactions off. When I reconcile I use the online balance option. There is no option that I can find to toggle reconcile's online balance between include and not include pending transactions in the Balance. For years the reconcile online balance has not included Pending transactions. In the last week or so the reconcile balance has included the pending transactions which does not match my register balance because I have not downloaded pending transactions. Thus, the descrepancy

Morpheus

Once again…usually around this time, BofA and Quicken start messing up. Reconciliation is off by the amount of the non-cleared items. Please fix this as you do this every year!

R65.17

27.1.65.17

[Edited - Readability]

miklk

Check the opening balance in account. It sometimes gets changed.

axman53

For the past few days, I am unable to reconcile my Bank of America checking account balance because the cleared balance includes pending transactions I have not yet downloaded into the register. I have the option to download pending transaction disabled. I have seen this happen before with BoA and eventually they fix it. I'm just wanting to know if others are seeing this and if indeed I'm just going to have to wait for BoA to fix it. Thank you.

[Merged Post]

Morpheus

Nope thats not it

Morpheus

axman53 that is exactly what is happening with me. It seems like every year around this time Quicken does this. I do not understand why they cant get it together!

axman53

https://community.quicken.com/discussion/comment/20524867#Comment_20524867

As a workaround, I just accept the balance adjustment transaction, then delete it immediately. I'm assuming BoA will figure it out eventually.

Quicken Kristina

Hello @Morpheus & @axman53,

Thank you for letting us know you're encountering this issue. This issue with pending transactions reflecting in the online balance with Bank of America is a known issue that our teams are already working to resolve. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

Please let me know once you've sent a problem report!

Thank you!

(CTP-15397)

axman53

https://community.quicken.com/discussion/comment/20524934#Comment_20524934

I have submitted a problem report per your instructions.

pmooiweer

I have the same problem (for accounts where I'm including pending transactions in the register). Up until sometime last week, Quicken used the proper Bank of America online balance, i.e. excluding pending transactions. When reconciling, it now is using an online balance that includes the pending transactions, making it impossible to reconcile those accounts.

jsampson514

I have been having the same issue for the last week or so too. Something has changed, maybe with the latest update.

Morpheus

When is this going to be fixed?

Quicken Kristina

Thank you for the follow-up,

Unfortunately, our teams don't give ETAs. I can see that the ticket is open and in work, but there are no new updates available.

Thank you!

Morpheus

[removed-violation of community guidelines]

Morpheus

[Removed - Off Topic] You should fix all these errors in a timely fashion. [Removed - Rant]

Morpheus

Still not fixed…what is the eta on this. I need to know when otherwise I am not renewing this week

stevefc333

Had this issue this week as well the opening balance was changed, (Why I have no Idea the entry is from 2005). When I had to re-auth accounts because nothing was downloading,

Thanks MiKlk for suggesting checking that!

Quicken Kristina

Hello All,

We now have a Community Alert (linked below) for this issue. Though we do not currently have an ETA, you can bookmark the alert to get updates, when available, and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

https://community.quicken.com/discussion/7968794/new-12-2-25-bank-of-america-reconcile-balance-includes-pending-transactions

Thank you!

(Ticket# 12082304/CTP-15397)

GSW

Same issue. It's happened before. Its confusing that the same issue reappears from time-to-time.

Jim_Harman

I started experiencing the same issue around the end of November. Pending transactions are included in the Online Balance from Bank of America even when all the pending transactions options are disabled.

My temporary workaround is to select Finish later on the Reconcile screen and wait until there are no pending transactions, when the Reconcile will show no discrepancy.

acs2

Yesterday I downloaded BofA transactions and used Reconcile. Reconcile excluded Pending transactions and I was able to successfully Reconcile. This may mean the glitch is fixed but I'll go through a few more iterations before stating success

sullfam1

I just downloaded BofA transactions and when I went to reconcile the problem is still there. Not balancing in my register.

Unhappy

sullfam1

Hello,

Just wondering has anybody tried resetting the BofA account like below? Below is a screenshot.

Greg Brown

During OSU Bank of America is NOT downloading pending(processing) transactions BUT including them in the online balance. They should not be downloaded and NOT included in online balance. I had this same issue in May 2023, and it turned out that the wrong balance field was being used…

This is the issue from May 2023:

Greg Brown Quicken Windows Subscription Member ✭✭✭✭May 2023 edited May 2023

Here is what I found in the "sync.log":

"CHECKING","isBankPendingTxnsExcluded":true,"onlineBalance":1503.7500,"normalizedBalance":1587.1300

1587.13 is the online balance and is reported as "narmalizedBalance". "onlineBalance" is actually available balance and has pending transactions included.

My guess is that something changed around the time of R49.33, either with Quicken or Bank of America.

bbrener

This problem now affects all of us and is chronic. I have been using B of A and Quicken for 30 years and this is new. I don't know if it's B of A now sending balance that includes pending transactions and did not do so before, or if Quicken is doing something different. But it drives me crazy every day trying to figure if there is a reconciliation issue, or they are all just pending. Sometimes I have 6-10.

A solution would be to include pending transactions in the reconciliation as pending. After all quicken knows they are pending .. they are listed as pending in the download transactions section.

Quicken Kristina

Hello @Greg Brown,

Thank you for letting us know you're also seeing this issue. I merged your post with the ongoing discussion. This is a known issue that our teams are already working to fix. To track the status of the issue and receive notification of any updates, once available, please bookmark the Community Alert linked below:

https://community.quicken.com/discussion/7968794/updated-12-9-25-bank-of-america-reconcile-balance-includes-pending-transactions

Thank you.

(Ticket#12082304/CTP-15397)

acs2

I posted recently that the problem of the BofA reconcile balance including Pending transactions had disappeared but that I was skeptical. I reconcile today amd the reconcile balance still includes the pending transactions. I assume that the experience of the other day is probably because I had no pending at the time. We await the solution