RESOLVED 12/10/25 Multiple financial institutions - FDP-4000 or CC-501

Quicken Janean

We’re currently investigating an increase in FDP-4000 errors affecting connections to several financial institutions. Customers have reported issues when attempting to update or connect accounts.

We are still working to determine the full list of impacted institutions, but so far we have received reports involving:

• Vio Bank
• Zing Credit Union
• EverBank Consumer (CTP-15514)
• CEFCU
• Premier Members Credit Union (CTP-15517)
• Redwood Credit Union
• LPL Financial (CTP-15527)
• Bank Midwest (CTP-15535)
• Bank of Marin (CTP-15546)
• Interior Savings(CTP-15550)
• California Bank & Trust - WEB(CTP-15552)
• Schools First FCU (CTP-15528)
• National Life Group (CTP-15555)
• Columbia Bank - NJ (CTP-15559)
• Bank of Hawaii (CTP-15560)
• Summit Credit Union-WISC (CTP-15557)
• Stockman Bank of Montana (CTP-15553)
• Frost Bank (CTP-15545)
• Southern First Bank (CTP-15543)
• Members First CU of FL- Quicken (CTP-15542)
• CIBC Bank USA (CTP-15561)
• Regions Bank (CTP-15541)
• Elevations Credit Union (CTP-15539)

Our teams are actively working to identify the cause and restore connectivity as quickly as possible. We appreciate your patience while we continue to investigate.

If you experience this error, please know that no action is required from you at this time—we’ll provide updates as soon as more information becomes available.

(Ticket #12090186/CTP-15517)

[Edit - Added More Financial Institutions to the List]

Quicken Anja

RESOLVED 12/10/25

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

Thank you!