Unable to update billers: Quicken could not retrieve the list of billers

Jay Gourley

This just repeats dozens of closed threads from dozens of users over the last six months.

Problem:

1. From Bills & Income, user selects add a reminder.
2. User selects online Bill.
3. Quicken retrieves its list of 100s of billers.
4. The user selects the correct biller.
5. Quicken presents him with a detailed list of fields that take least a few minutes to fill out with account numbers, phone numbers, email addresses, street address, etc.
6. User enters submits the form with all the information.
7. Quicken says it cannot retrieve the list of billers that it retrieved in step 3, and Quicken tells the user to try again later.

The last step, is just a cruel hoax, since Quicken will always say that it cannot retrieve the list of billers that it retrieved.

I wonder if Quicken engineers might be more aware of this problem if moderators left one of the dozens of threads describing this problem open so that it could accumulate details from the many victims.

As far as I know, Quicken has not acknowledged the problem, nor has it corrected the try-again-later hoax.

Quicken Kristina

Hello @Jay Gourley,

Thank you for reaching out! I'm not able to replicate the issue you describe in my own Quicken. To help troubleshoot, please provide more information. When did you first notice this issue? Which billers are you encountering this issue with? Please provide a screenshot of the exact error message you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I wonder if Quicken engineers might be more aware of this problem if moderators left one of the dozens of threads describing this problem open so that it could accumulate details from the many victims.

Please be aware that the Quicken Community is mainly a user-to-user forum. Posting to the Community is not the same thing as opening a ticket with Quicken Support directly. Discussions that fall dormant for approximately 30 days will be closed, whether the issue is resolved or not.

If you are trying to bring something to the attention of Quicken engineers, I recommend that you contact Quicken Support directly, as they are able to escalate the issue as needed. Phone support is available 5am - 5pm PT, Monday through Friday. Chat support is available 5am - 5pm PT, 7 days a week.

I look forward to your reply!