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Sales of shares in investment account resulted in negative cash received

Madison R Smith

I am using Quicken on Windows version R65.29. I recently made a sale in my 401(k) account that is held by Fidelity. When the sales of those shares were downloaded by Quicken, the sales resulted in a lowering my cash balance instead of raising it. I don't know what exactly to change to make it correct. I have put a fake transaction to balance things out but I would like to remove it at some point.

Attached is a screenshot of the transactions in question.

Thanks for any help you can provide.

Madison

Quicken Sales with Negative Cash.jpg

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Jim_Harman

That's weird.

The first thing I would try would be to note the details of each of the Sold transactions, then delete and re-enter them.

UKR

Before you make any changes to these transactions, I would recommend that you contact Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
This looks to me like a bug in the downloaded data. Support may need to look at your download log files and may also need to escalate this for review and follow-up.

q_lurker

I agree — really weird. I'd be backing up the file and then go the FIle / Validite & repair process if the delete and re-enter didn't change anything.

NotACPA

Corrupted Q data file was my thought also, thus I was going to suggest backup followed by Validate/repair

Quicken Anja

Hello @Madison R Smith,

We haven't heard back from you in a while. Do you still need assistance?
Were you able to give the suggestions from our SuperUsers above a try?

Check back and let us know! Thank you.

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!