How to cancel a reported problem?

leishirsute

What is the best online way to cancel problem submitted via Quicken Help in the program?

There is no identifying ticket number.

Quicken Anja

Hello @leishirsute,

Thanks for reaching out!

Once a problem report is submitted through Help > Report a problem in Quicken, there isn’t a way to cancel or retract that submission.

If the report was intended to support a specific ticket, and you happen to know the ticket number (for example, a CTP number), I can attach the submitted files to that ticket on our end.

I also checked using the email address associated with your Community account, and don’t see a problem report submission on file. Was the report submitted under a different Quicken ID/email address?

Thank you!

Tom Young

I would say there's really no need to cancel.

As I understand it, reports of problems submitted in the way you described aren't really addressed as a problem that needs to be fixed for you personally, but instead is a way of aggregating problems in such a way that if a particular problem stands out - lots of people are reporting the same problem with the program - then the problem is identified as "real" and "widespread", one that's affecting quite a few people, (however that's defined), and the programmers will start looking for a fix.

leishirsute

@Quicken Anja I sent you a message.