CC-800 Error After 2-Day Old Backup Restore

TinyElvis

It seems that every time I restore a backup, I get the CC-800 error for 7 of my accounts and I have to go through the process of deactivating and re-linking. Is this is a new thing that started this year. The odd thing is that after a restore, a 'Syncing with Quicken Cloud' message appears for 10 seconds or so. I'm not even sure what Quicken Cloud is and I certainly don't intend to sync my data with Quicken Cloud. I see that others have this same problem. I have reported it to Quicken and nothing ever happens.

Quicken Anja

Hello @TinyElvis,

Thank you for your detailed explanation.

Regarding the CC-800 error

A CC-800 error commonly occurs after restoring a backup if accounts were previously deactivated or deleted before that backup was created. When this happens, the connection information stored in the file no longer matches what’s on the server, and the accounts must be reactivated.

To resolve this, please follow the steps below, which can also be found in this support article:

Step 1: Deactivate the affected accounts

1. Go to Tools > Account List
2. Select Show Hidden Accounts at the bottom of the window (if available)
3. Click Edit for each account receiving the CC-800 error
4. On the Online Services tab, choose Deactivate
5. Once all affected accounts are deactivated, close the Account List

Step 2: Reactivate the accounts

1. Go to Tools > Add Account
2. Sign in using your financial institution’s login credentials
3. When Quicken displays the list of accounts found:
   • Select Link to existing account for accounts you were already tracking and choose the matching account
   • Select Add to Quicken for any new accounts you wish to add
   • Select Don’t add to Quicken for any accounts you do not want connected

This process should restore the online connections and clear the CC-800 errors.

If the issue persists after completing these steps, please contact Quicken Support for further assistance.

——About “Syncing with Quicken Cloud”

The message you’re seeing after restoring is related to the Quicken Cloud, which is automatically associated with your Quicken ID.

The Quicken Cloud:

• Syncs data between Quicken Desktop, Quicken Mobile, and Quicken on the Web
• Enables mobile access and alerts
• Is not a backup service
• Cannot be used to restore your desktop data file

Your actual data file remains stored locally on your computer. For more detailed information, please review this support article.

If you do not wish to sync with Quicken Cloud, you can disable it:

1. Navigate to Edit
2. Preferences…
3. Mobile & Web
4. Switch the toggle to OFF

This will prevent future cloud syncing.

I hope this helps clarify both the error and the cloud behavior you're seeing.

Thank you!

TinyElvis

"A CC-800 error commonly occurs after restoring a backup if accounts were previously deactivated or deleted before that backup was created."

That is not the case here. I back up every two days. I restored a backup from two days ago. Nothing had been deleted, deactivated, etc. This has happened a few times.

My 'Sync' option is off.

Chris_QPW

I have found lately that all it takes is using a backup or copy of the data file that is even a day old. The system is VERY fragile these days.

mrzookie

I've restored files dozens, if not hundreds of times over the years. This is a new problem that began recently. I've restored twice in the last few weeks and both times I got the CC-800 error on every account in the file. I had to relink them all. Both times, the file was less than a hour old. It's definitely a new bug, and its time-consuming to fix.

TinyElvis

"It's definitely a new bug, and its time-consuming to fix."

Exactly. I'm sure many of us have been using the software much longer than their QA team. It would be nice to be given the benefit of the doubt when an issue is reported.

UKR

I wouldn't call it a bug. It's a required and relatively new feature.
AFAIK, there's a one-for-one relationship between your current data file on your desktop/laptop and your data file's security components on the Quicken server.
Restoring a backup, for whatever the reason, or creating and using a copy of your current data file on this or another computer breaks this relationship. This makes it necessary to reauthorize all bank connections using Express Web Connect+, to set up a new authorization code between your data file, the Quicken server and the bank.

Due to this change … Unless absolutely necessary, I would try to avoid restoring backups routinely to replace your current data file.

TinyElvis

"..your data file's security components on the Quicken server."

What data is stored on the Quicken server? Can it be refreshed?

UKR

https://community.quicken.com/discussion/comment/20537870#Comment_20537870

AFAIK, the minimum required amount of data stored on the Quicken servers has to do with authorization tokens for each bank account connected using Express Web Connect+. There may be other data elements I'm not aware of.

Once you switch to a file different from the current data file, there's no way that I'm aware of to refresh these data elements other than by reauthorization of the bank accounts. Can't have somebody else, using a copy of your data file, pretend to be you and gain access to your bank accounts.

If I'm wrong, somebody from Quicken please correct me!

Chris_QPW

https://community.quicken.com/discussion/comment/20537864#Comment_20537864

Well, I do consider it a bug. I'm not optimistic that they can fix it, but it is a bug.

We aren't talking about different data files. We are talking about the same data file just slightly older.

It is quite clear that Quicken Inc is trying to keep the data file and the server data in sync and failing. That is the bug.

This has been building for quite some time, and lately it is basically broken.

You mention "security components" what would that be?

I have only Express Web Connect + accounts, the "security components" for these accounts for connecting to the financial institution reside on Intuit's server not Quicken's, and nothing about them changed. Same accounts and such. What does change? Just a few transactions.

https://community.quicken.com/discussion/comment/20537870#Comment_20537870

Quicken Inc never states what is exactly stored on the server, so the users are left up to guessing.

But as far as I can tell Quicken is using their "Sync to Mobile/Web" interface so one has to assume that for Express Web Connect and Express Web Connect + accounts they are doing the same as they would do for Sync to Mobile. Which is to say that when the first sync is done, they upload about 2 years of your transactions, and then from then on, they keep all the transactions that are downloaded. From what has been said it seems like Intuit also stores some of the transactions, but more limited something like 30 or 60 days. Also, any other online services like online bills are cached on the Quicken servers.

There currently isn't any way to "refresh" the data. It is possible to remove the server data, but doing that has the same effect, you have to reconnect all your online services.

EDIT: The "syncing" is what should be doing the "refreshing".

Houstee

I am having the same problem. Every time I restore a backup (even backups that are only 2 days old) it breaks all or almost all of the online sync connections with my accounts. I have to deactivate and reactivate every account. This only started happening about a month or so ago. It's ridiculous. Something definitely changed and someone from the company needs to comment on it here in this thread. What changed? Why is this happening? How can we prevent it from happening?