I Can't import photo or take new photo of a document and import into LifeHub with iPhone 15 Pro Max

Alltrees

I can't take new photo of a document and import into LifeHub with iPhone 15 Pro Max. Always get error to try again.

I can import photo of document sometimes and import into LifeHub with iPhone 15 Pro Max, but too many times this fails too.

Quicken Alyssa

Hello @Alltrees,

Thank you for taking the time to report the issues you are encountering when trying to upload images to Quicken LifeHub.

I have some follow-up questions for you:

• How long has this issue been happening?
• How often does this fail vs how often it's working?
• Have you tried using a different web browser?
  • If not, this would be the first thing I would try.
• Do you have any pending updates on your web browser?
  • Make sure it is up-to-date.
• Have you tried testing this from another device?
  • This is another good troubleshooting step you can try.

Additionally, screenshots of the error message you are seeing might be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot from a Windows computer. You can refer to this Community FAQ for instructions if you are on a Mac. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!