Issues with VOYA - again (QMac)

Quicken Kristina

Hello @d_7,

Thank you for letting us know you're still seeing an error. To help our teams investigate this further, please navigate to Help>Report a Problem and send an updated problem report with log files attached.

Please let me know once you have sent the problem report so I can forward the information to our teams.

Thank you!

d_7

Sent new problem report. Same issue

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20549653#Comment_20549653

I forwarded the problem report to our teams.

Thank you!

Samir & Marianne

I had all the same issues as noted above with our Voya account. These issues went away for me about a week ago. The authentication to allow data sharing is now successful on the web browser.

However, when the process returns to Quicken to download data, a new error appears. The image below shows the errors message.

BTW, all is operating nominally on the Simplifi side.

Quicken Kristina

Hello @Samir & Marianne,

Thank you for letting us know you're seeing the "Quicken couldn't find any accounts to add" error in Quicken for Mac. It is a known issue that our teams are already working with Voya to resolve (CTP-16515). I added you to the ticket to ensure our teams know you're affected by this issue.

Thank you!

Mike Sz

I am having the exact same issue with Quicken for Mac connecting to Voya. First got the Quicken couldn't find an accounts to add after successfully selecting in the browser. Now I am getting the XML error from the previous post. I have an open ticket.

Quicken Kristina

Hello @Mike Sz,

Thank you for letting us know you're encountering this issue. To clarify, is the open ticket for the can't find accounts error or the XML error?

When I review your recent interactions with Support, it looks like it's for the former, and they advised you to contact the financial institution. Have you spoken to Voya about either of these issues?

I look forward to your response!

lash6322

Still getting the same "AuthenticationFailed INPUT" error as before; both on Safari and Chrome. 😩

d_7

Something is really broken in such handling of the Voya online download issue. It looks more like a hobbyist bulletin board fix crowdsourcing, as opposite to a serious fintech company making financial institution servicing millions retirement accounts to honor service level agreement. No proper issue tracking system with updates for affected user base, no ETA, no resolution for weeks.

Mike Sz

The open ticket is for both. It started as cannot find accounts and has now turned into the XML error. I have been unsuccessful in getting support from Voya.

Mike Sz

Why isn't this showing as an open issue on the open issue board? What is the status of this? So many things are broken right now.

d_7

Can we have an update on CTP-16932 issue, please? It is still broken, and it is severe failure for paid Quicken subscription.

Quicken Kristina

Thank you for the follow-up,

https://community.quicken.com/discussion/comment/20550690#Comment_20550690

There are no new updates yet. Our service provider is working with the financial institution to resolve the issue.

Thank you!

jmartinez

Any luck on a fix to push to Windows Subscription. I also submitted a problem ticket. I had tried fully deleting the account in Quicken, re-granting Voya permissions to it but Quicken will not validate the link to the account. Very frustrating.

rbbremer

I am having the same issues with trying to connect to Voya for updates. When will this be corrected?

Quicken Laura

Hello everyone,

The issue with Voya is still under active investigation by our team. At this time, we don’t have an estimated timeframe for resolution, but I will be sure to share any updates as soon as they become available.

Thank you!