Missing Transactions with Barclays Bank Delaware, No errors (Edited)

124

Comments

  • tfunari
    tfunari Quicken Windows Subscription Member
    edited April 15

    Quicken support said on 4/8 they escalated the problem. It's now 4/14, how long can this take? They must know the issue by now, but probably don't have a fix. An update would be useful

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @Bobryen,

    We are aware of the issue with Barclays, and our team is actively working to resolve it.

    In the meantime, please bookmark the Community Alert previously shared to stay informed as new updates become available.

    Thank you!

    Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @Lewis Bernstein,

    Thank you for reporting the issue with Barclays.

    Our team is continuing to work toward a resolution. In the meantime, please bookmark the Community Alert previously shared to stay informed as new updates become available.

    Thank you!

    Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hello everyone,

    Thank you for reporting the issue you’re experiencing with Barclays accounts.

    As previously mentioned, we are working with the appropriate teams to resolve the download issue. In the meantime, please bookmark the Community Alert that was previously shared to stay informed as new updates become available.

    Thank you!

    Quicken Laura

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  • tm
    tm Member ✭✭
    edited April 15

    same issue! Getting frustrated.

  • notBob
    notBob Quicken Mac Other Member ✭✭

    I have the same problem. This is my exchange with Barclays. Their solutions did not work.

    4/13/2026, 8:41:31 AM

    Quicken is not working. My last download was April 3rd. I tried to reconnect and it does not work.

    Barclays customer service

    4/13/2026, 8:45:31 AM

    Thank you for contacting us about your AAdvantage Aviator Red World Elite Mastercard account.We acknowledged your concern regarding the issue you encountered while trying to access your transactions using Quicken. Barclays US credit card transaction downloads to Quicken often fail due to deactivation/reactivation issues, 2FA conflicts, or server-side connection errors (often error CC-592/FDP-192). Fix it by deactivating the account in Quicken, then reconnecting to "Barclays Bank Delaware" via the "Add Account" option. You may try to download the transactions as a Quicken format and import into their Quicken account. You may also try to deactivate online access for your Barclays account, then go through the "Add Account" flow to re-authorize the connection.If direct connect is broken, log in to the Barclays US website, go to Transactions, select "Download Transactions," and choose the Quicken QFX format, then import it manually. We hope you find this information helpful, and we thank you for your continued business. If you have any other questions or concerns, please reply to this message.

    4/13/2026, 6:53:54 PM

    That did not work. I tried it twice. And if you google the issue you will see that many others are having the same problem. Whats up?

    Barclays customer service

    4/13/2026, 7:09:49 PM

    Thank you for contacting us about on your AAdvantage® Aviator® Red World Elite Mastercard. We acknowledge your concerns regarding Quicken and understand that this may cause some confusion.Please be inform that Quicken services are no longer available for use or linked to your Barclays account due to security reasons. However, you can export your account transactions for easy bookkeeping to Excel. For your convenience, this can be done online at www.barclaysUS.com. Here are the steps to follow:1. Log in to your account and go to the "Activity & Statement" tab. 2. Select "Transaction." 3. Choose the statement you want to view from the drop-down list of available dates, then click the "Download" button on the right side and follow the instructions.We hope this information is helpful. As a reminder, We offer several account alerts, such as email and text messaging, which will keep you informed about your account. To set up or change your account alert settings, select "Alerts" under the heading titled "Services".We would like to take this opportunity to let you know that we are honored to be your chosen financial institution. If you have any other questions or concerns, please reply to this message.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @notBob,

    Thank you for sharing the information provided by Barclays and the results of the troubleshooting steps you’ve already tried.

    Our team is still actively working on this issue. Any new updates will be posted in the Community Alert, so please be sure to bookmark it to stay informed.

    Thank you!

    Quicken Laura

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited April 15

    Hello All,

    Thank you for adding to this discussion.

    We understand how frustrating it can be when an issue persists for any amount of time. I wanted to provide some context on why escalations like this one can take time.

    When we escalate an issue, it isn’t just handled internally; there are often multiple parties involved, including the financial institution itself and our service providers. Each party may need to review, troubleshoot, and test changes before a resolution can be implemented. That’s why even though an issue is escalated, it can take weeks or months to fully resolve.

    We know it’s inconvenient, and we truly appreciate your patience while all parties work toward a fix. Please continue to monitor the Community Alert for updates.

    Thanks again!

    Quicken Alyssa

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  • bobz
    bobz Quicken Windows Subscription Member ✭✭

    "We offer several account alerts, such as email and text messaging, which will keep you informed about your account."

    I'd live with the email/text alerts, if they hadn't stopped working too. Sound like Barclays really messed up.

    BTW, AA is switching their branded card from Barclays to Citi at the end of this month. Wonder if Barclays is just saying "THBBFT" about the whole thing, since they're going to lose thousands of card holders in a few weeks.

  • Tamara Dietzel
    Tamara Dietzel Member ✭✭✭
    edited April 15

    Same issue with no downloaded transactions since April 4. If this is going to take "weeks to months to fully resolve" what is the purpose of paying for the subscription?

  • Detective
    Detective Quicken Mac Subscription Member ✭✭
    edited April 15

    I have two Barclay's Credit Cards and they have informed me that because of security issues they will no longer download to Quicken.

    You have to download to a Spreadsheet and enter manually.

  • Nicos
    Nicos Quicken Mac Subscription Member
    edited April 15

    I am using Quicken with a Mac. I am having the same issues as well. All of a sudden, the Barclays transactions are not downloading.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited April 15

    Hello All,

    Thank you for updating the discussion.

    If the bank has decided to no longer support Quicken, they have not informed us of that yet. As of now, we are aware there is an issue, and we have an Open Alert.

    Make sure to bookmark the linked alert to be notified of progress/changes as they occur.

    Thanks again!

    Quicken Alyssa

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  • timg2556
    timg2556 Quicken Mac Subscription Member ✭✭
    edited April 15

    I know that you are working on it - just another me too comment. It is very frustrating

  • Tamara Dietzel
    Tamara Dietzel Member ✭✭✭
    edited April 15

    Can someone at Quicken escalate this to a a senior level person to verify if what the previous poster (Detective) was told by Barclay is valid - meaning Barclay is no longer intentionally downloading to Quicken? That would save us all a lot of frustration in continuing to try and download and checking this site several times a day.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited April 15

    @Tamara Dietzel,

    Thank you for posing this question.

    I did reach out internally to see if I could get more information. As of now, I have not heard back. If I do get a response, I will update this thread. I cannot guarantee I will find any additional information beyond what has already been shared.

    I also reviewed the escalation tickets for this issue, and there is no mention of Barclays dropping support.

    Hope this helps!

    Quicken Alyssa

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  • SoHope99
    SoHope99 Quicken Windows Subscription Member ✭✭
    edited April 15

    Same issue as well

  • Detective
    Detective Quicken Mac Subscription Member ✭✭
    edited April 15
    https://community.quicken.com/discussion/comment/20548553#Comment_20548553

    I have a Mac but the problem is with Barclays. They say that because of security issues with Quicken, they will no longer download to the Quicken platform.

  • ashirajohnson
    ashirajohnson Quicken Mac Subscription Member
    edited April 15

    Barclays got bought out by City Bank. Undoubtedly this is connected. Still having issues with Discover not downloading. Entering manually. Hope it is resolved soon.

  • Detective
    Detective Quicken Mac Subscription Member ✭✭
    edited April 15
    https://community.quicken.com/discussion/comment/20548556#Comment_20548556

    Alyssa…a phone call to Barclays will verify that they will not longer download to Quicken because of a security issue. I have two of their Credit Cards and it is going to be a pain to enter it all manually.

    Quicken needs to have a discussion with Barclays on how they can address their security concerns.

  • Norm812
    Norm812 Quicken Windows Subscription Member
    edited April 15

    I have not been able to download transactions from my Barclays GM card since 4/3/2026. I called Barclays. They were no help. When I reset this account, I got the following:

    image (1).png

    When I tried to access the file above, I received a message to call Barclays. They knew nothing about this.

    [Edited - Removed partial account number]

  • Mgleiman
    Mgleiman Quicken Windows Subscription Member ✭✭
    edited April 15

    Same issue

  • irish316
    irish316 Quicken Windows Subscription Member, Windows Beta Beta
    edited April 15

    Also, it puts in a transaction that says Adjusting Transaction (Adjustment to offset newly-downloaded items before this date). Why is it doing this? Do you not communicate with Barclay to find out why these issues start and persist for such long periods of time? We're always told to contact the credit card's support but I think Quicken would be better off to deal with Barclay and other credit cards directly to fix these issues.

  • JKP
    JKP Quicken Windows Subscription Member ✭✭
    edited April 15

    I have now deactivated the account as recommended and reactivated. The download did not include the transactions. There was an adjustment to match Barclay's account balance. The was on April 14th. Today, April 15th. no transactions downloaded. There should have been three. I don't know if they will download tomorrow or if the problem persists.

  • Dpcremin
    Dpcremin Quicken Windows Subscription Member
    edited April 15

    Add another person to see this issue. I gave up on the Discover Card.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @JKP,

    Thank you for letting us know that the issue is still persisting. I can confirm that the case remains open and our team is actively working toward a resolution.

    We will continue to share any updates on the Community Alert, so please feel free to bookmark it to stay informed of the latest progress.

    Thank you!

    Quicken Laura

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  • Stevan
    Stevan Quicken Windows Subscription Member ✭✭
    edited April 15

    I do not intend to change credit card companies but I certainly would entertain changing book keeping software.

  • smireland3
    smireland3 Quicken Windows 2017 Member

    If we deactivate our accounts and then reactivate, will we lose all of our data and/or then have a new 2nd account that is not attached?

  • pneub33
    pneub33 Quicken Windows Subscription Member ✭✭
    edited April 15
    https://community.quicken.com/discussion/comment/20548601#Comment_20548601

    If this is true, its very disappointing as I use my Barclay's card for just about everything. I hope Quicken can resolve the issue with Barclay's

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited April 15

    Hello All,

    Thank you for updating the discussion.

    We now have two alerts open for Barclays. One for Missing transactions and one for issues importing Web Connect files.

    We are aware of these issues, and they have been escalated internally. Our teams are working toward a resolution. We do not have an ETA as to when they will be fully resolved.

    Bookmark the alerts linked above to stay updated on progress as it occurs.

    Thanks again!

    Quicken Alyssa

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