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Quicken is creating duplicate transactions on my matching downloads

Doreen7456

When I accepting a match on my downloaded bank transactions, Quicken creates a duplicate. Anyone have success in correcting this? I am using Quicken Classic and Personal on OC

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duplicate transactions

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rsb515

This issue was first reported on April 2nd and I reported this on April 12th. I am still having this problem.

This is a very long time to resolve.

Is this still being worked on by development?

What is the ticket number?

Jim_Harman

Your post is at the top of the 3rd page of replies. If you look back through the previous pages, you will see number CTP-16752 .

There are at least 2 other discussions on this same issue, and one of them mentions another tracking number, CTP-16297. Perhaps the Moderators could merge these discussions.

Despite all the users who are affected by this issue, I do not see any Alert about it.

https://community.quicken.com/discussion/7970394/quicken-duplicating-scheduled-transactions

https://community.quicken.com/discussion/7971139/duplicate-screen-entries-after-downloading-and-while-accepting-entries-process

CiwJKkan

When is someone going to address the fact that if you have a scheduled transaction, it gets duplicated in Quicken when it gets downloaded via One Step Update? This is not like it is a small issue, the transactions literally duplicate and do not even update the register, if they are a transfer between accounts in Quicken, they do not even show up in the other account, they are ghost transactions. This has been going on for months and months, and has been brought up multiple times. [Removed - Rant/Edited - Readability]

tom.strader

I've had the same issue for well over a month with Bank of America, Citicards, and couple others. For what we pay annually I'd expect things to be FIXED and FIXED QUICKLY. What is the estimated time for this fix(es)? Frustrating that issues keep coming up…obviously they don't test their upgrades before throwing them out to us hoping they will work.

Quicken Kristina

Hello @CiwJKkan,

Thank you for sharing your feedback. I understand how frustrating it is that this issue has been going on for so long. To help our teams investigate the issue, please provide additional information:

Specific transactions with which this happened.
Screenshots of those transactions & duplicates as they appear in Quicken.
Do the Date, Payee, and Amount of the transactions match the reminders?
Were the reminders already entered into the account register?
- If they were, how many days before the transactions downloaded were the transactions entered?
Please send updated log files, and if you're willing, a sanitized data file.
- You can send logs by navigating to Help>Report a Problem. The log files should be pre-selected.
- Note: Problem reports allow a maximum of 10 attachments. If you would like to send more than 10 attachments, you can unselect any log files with OLD in the file name, or you can send a second problem report with the additional attachments.

Thank you!

(CTP-16752)

aaronjschmidt

Can someone at Quicken confirm if this is the same issue as (or at least related to) the following (and maybe merge the two threads)?

https://community.quicken.com/discussion/7971721/bill-reminders-being-automatically-entered-and-duplicated-again

[Edited - Enabled Link]

aaronjschmidt

Someone at Quicken should merge this thread with the following two, which seem to cover the same (or at least a very similar) issue:

https://community.quicken.com/discussion/7972438/quicken-is-creating-duplicate-transactions-on-my-matching-downloads

https://community.quicken.com/discussion/7971721/bill-reminders-being-automatically-entered-and-duplicated-again

[Edited - Enabled Links]