Anyone else seeing this? It has been bad for the last two days for me.
I'm using Direct Connect and the error code is, helpfully, "2000".
Hi @LassMichInRuhe,
Thank you for taking the time to reach out to the Quicken Community!
To better understand the issue, could you please upload a screenshot of the error you are seeing?
Error 2000 is a general error and typically includes a specific message from your financial institution explaining the required action. This message is provided directly by the financial institution and helps identify the exact reason Quicken is receiving the error.
For more details, here is our support article on this error: https://www.quicken.com/support/error-2000-when-adding-or-updating-accounts-quicken-mac/
I look forward to your reply.
I started having this problem also on both Citi credit cards that I have. Same error code 2000. Using Quicken for Mac.
yep, I've been having the same issue for the past 2-3 days
Both my Citi Cards were using "Direct Connect" mechanism. I disconnected them and reconnected them using "Quicken Connect". Now both are working again. Give it a try, hope it works for you too.
I am having the same issue using quicken for mac.
Hi All,
@windsorl Thanks for letting us know that the connection works with Quicken Connect. I’m glad to hear that both cards are working for you with Quicken Connect.
For users who are still encountering Error 2000, we have created an escalation ticket, and the issue has been escalated internally for further investigation. At this time, we do not have an ETA, but we will provide updates in the Community as soon as more information becomes available.
In the meantime, I recommend uploading your logs by going to Help > Report a Problem…
Once you have uploaded them, please let me know so I can add your information to the investigation ticket.
I hope this helps!
[CTP-17327]
Thanks for posting this @windsori, this is the exact same as my screenshot would have been.
Yup, that did the trick! Thank you for the tip!
yep, changing to Quicken Connect worked for me. Any downsides to this?
Hello @jtchambliss,
Since Citi doesn't support bank bill pay through Quicken, the main thing to be careful of when switching connection types (Direct Connect to Quicken Connect or vice versa) is the risk of duplicate transactions downloading when you first change the connection type.
Hi @Quicken Carlos , I uploaded my logs. I have 2 Citi credit card accounts. FI: Citi Cards - Direct Connect.
Yep, switching to Quicken Connect worked for me too. It did duplicate the last transaction in each of the two cards I have, but those were easy enough to clean up.
@Quicken Carlos I have uploaded my logs
Hello @lhossus,
Thanks for submitting! We'll get your details and files added to the ticket.
Thank you!
Don't know if this is the same issue, but I experienced an inability to download for several days also.
So, I disconnected my CitiCards account (recently moved from BarclayBank) and re-connected it.
I doing so, I had to re-authorize the account at CitiCards … and now everything appears to be working normally.
@NotACPA Thank you for chiming in!
At this time, the issue currently under investigation appears to be isolated to Quicken for Mac users using the Citi Cards Direct Connect connection method. Since you were able to restore functionality by disconnecting/reconnecting and reauthorizing the account, your experience might have been separate from the Mac-specific issue being tracked under CTP-17327.
We still appreciate you taking the time to share the information though! Thank you.
I am not certain if these issues are related.
Update - I disconnected all accounts with both Citi Cards and Citibank. Thereafter, I connected all accounts (credit cards + deposit) to Citibank. Transactions successfully downloaded for all accounts. Will monitor over the next few days and share any changes.
Just did the same thing,, Changed connection to Quicken Direct & it worked like before, Thanks for the solution ..
having same issue, sent logs. Spent an hour with tech support from Citi, they claim this is a Quicken problem, not a Citi problem. They recommended someone from Quicken Technical support contact them at 800-423-4343, then suffer through their IVR by asking 3 times for "Technical Support"
Hello @J. Holmes,
Thank you for these details and screenshots.
I checked the connection status on our side, and the most recent connection attempts are currently showing as successful. Since reconnecting all accounts through Citibank appears to have restored downloads, are you still seeing any reauthorization prompts or download errors on your end, or has everything continued working normally since then?
Please let us know how things are behaving over the next couple of days.
Hello @Steve Heitmeier,
Thanks for chiming in!
We will get your details and logs added to the open ticket, and share the information you received from Citi with the proper teams on our end.
I have been experiencing the same issue for more than 10 days now. It's so frustrating!
I tried that but when it directs me to the https://auth.citi.com/ASag/oauth2/login I get an error and it doesn't allow me to continue. Has anyone experienced the same error?
I have tried every suggestion(Quicken and Direct connections) here and still getting the 2000 error. It is so frustrating
Hi @Quicken Anja , everything is working successfully with my deposit accounts and cards now both using Citibank.
Anja,
Any updates on finding a solution to the error 2000? I'm still experiencing the same issue for almost 2 weeks now.
Hi @Fernando61, We understand how frustrating this issue can be. I just checked the investigation ticket, and it is still active. Our team is actively working toward a resolution and is currently waiting for a response from Citibank.
We appreciate your patience while this issue is being investigated. Thank you! [CTP-17327]
Any updates on the MAC 2000 error? I have tried everything that has been posted here, and nothing works. Quicken/Direct Connects. You can add cards through the Direct Connection, but when you try to download the transactions, you get the same 2000 error. I even contacted Citibank support yesterday, and they confirmed the issue is on the Quicken side. I can't believe you guys are taking that long to resolve an issue that is being reported by multiple users.
@J. Holmes Thanks for update! Glad to hear it is working or you now.
Hello @Fernando61,
Thank you for checking in. I understand how frustrating this has been, especially given the length of time the issue has been ongoing.
At this time, the issue remains under active investigation under ticket CTP-17327. We have confirmed that this is a broader issue affecting Quicken for Mac users who are connecting to Citi Cards via Direct Connect, and our teams are actively working with the financial institution to determine the cause and restore functionality.
Unfortunately, we do not have any new updates or an ETA to share at this time. We understand that several users have reported the same behavior, and the issue has been escalated appropriately.
We appreciate your patience in the meantime.
Any updates? It's been more than 2 weeks now, and still having the same issue.
An update: This morning, the issue has apparently been resolved. I can download my Citi bank credit cards accounts transactions. Something was done because I didn't do anything. It fixed automatically. Thanks
I successfully downloaded my Citi Cards account today after 18 days of failure. I changed nothing since first receiving the Error Code: 2000 on Monday May 18th.
Hello @Fernando61 & @lhossus,
Thank you both for the update!
I'm glad to hear that downloads are now working again for your Citi Cards accounts and that transactions are successfully downloading after the extended disruption. We appreciate you taking the time to come back and let us know.
For anyone else following this thread, could you please try updating your Citi Cards accounts and let us know whether downloads are now working for you as well, or if you're still encountering Error 2000? Your feedback will help us determine whether the issue has been fully resolved or if some users continue to be affected so we can provide the latest information to our internal teams accordingly.
Yes, I have successfully downloaded and reconciled transactions today - thank you!
That's great to hear! Thanks for confirming.
