Anyone else seeing this? It has been bad for the last two days for me.
I'm using Direct Connect and the error code is, helpfully, "2000".
Hi @LassMichInRuhe,
Thank you for taking the time to reach out to the Quicken Community!
To better understand the issue, could you please upload a screenshot of the error you are seeing?
Error 2000 is a general error and typically includes a specific message from your financial institution explaining the required action. This message is provided directly by the financial institution and helps identify the exact reason Quicken is receiving the error.
For more details, here is our support article on this error: https://www.quicken.com/support/error-2000-when-adding-or-updating-accounts-quicken-mac/
I look forward to your reply.
I started having this problem also on both Citi credit cards that I have. Same error code 2000. Using Quicken for Mac.
yep, I've been having the same issue for the past 2-3 days
Both my Citi Cards were using "Direct Connect" mechanism. I disconnected them and reconnected them using "Quicken Connect". Now both are working again. Give it a try, hope it works for you too.
I am having the same issue using quicken for mac.
Hi All,
@windsorl Thanks for letting us know that the connection works with Quicken Connect. I’m glad to hear that both cards are working for you with Quicken Connect.
For users who are still encountering Error 2000, we have created an escalation ticket, and the issue has been escalated internally for further investigation. At this time, we do not have an ETA, but we will provide updates in the Community as soon as more information becomes available.
In the meantime, I recommend uploading your logs by going to Help > Report a Problem…
Once you have uploaded them, please let me know so I can add your information to the investigation ticket.
I hope this helps!
[QMAC-30860]
Thanks for posting this @windsori, this is the exact same as my screenshot would have been.
Yup, that did the trick! Thank you for the tip!
yep, changing to Quicken Connect worked for me. Any downsides to this?
Hello @jtchambliss,
Since Citi doesn't support bank bill pay through Quicken, the main thing to be careful of when switching connection types (Direct Connect to Quicken Connect or vice versa) is the risk of duplicate transactions downloading when you first change the connection type.
Hi @Quicken Carlos , I uploaded my logs. I have 2 Citi credit card accounts. FI: Citi Cards - Direct Connect.
Yep, switching to Quicken Connect worked for me too. It did duplicate the last transaction in each of the two cards I have, but those were easy enough to clean up.
@Quicken Carlos I have uploaded my logs
Hello @lhossus,
Thanks for submitting! We'll get your details and files added to the ticket.
Thank you!
Don't know if this is the same issue, but I experienced an inability to download for several days also.
So, I disconnected my CitiCards account (recently moved from BarclayBank) and re-connected it.
I doing so, I had to re-authorize the account at CitiCards … and now everything appears to be working normally.
@NotACPA Thank you for chiming in!
At this time, the issue currently under investigation appears to be isolated to Quicken for Mac users using the Citi Cards Direct Connect connection method. Since you were able to restore functionality by disconnecting/reconnecting and reauthorizing the account, your experience might have been separate from the Mac-specific issue being tracked under QMAC-30860.
We still appreciate you taking the time to share the information though! Thank you.
I am not certain if these issues are related.
Update - I disconnected all accounts with both Citi Cards and Citibank. Thereafter, I connected all accounts (credit cards + deposit) to Citibank. Transactions successfully downloaded for all accounts. Will monitor over the next few days and share any changes.
Just did the same thing,, Changed connection to Quicken Direct & it worked like before, Thanks for the solution ..
