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Subscription Price Increases (Edited)

Old customer

Does anyone feel like Quicken has changed over the years? I have been using Quicken for decades, back when they were initially Intuit, and I had to buy discs. I've recommended and used Quicken at some jobs as well.

Now, long-time users like me are charged an astonishing amount as an annual subscription, which goes up way too much every year, and for some reason, new customers are charged less?

Bad way to keep customers, especially when there are so many more choices nowadays. I'm sorry, Quicken, I don't know what has happened to you, but sadly you are forcing me to look elsewhere for accounting software/support.

[Edited-Readability]

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Comments

Ray Aycock

I strongly echo your statement. Long time users should get a discounted rate.

Quicken Carlos

Hi @Old customer and @Ray Aycock,

Thank you for sharing your feedback and for being a long-time Quicken user. We understand your concerns regarding subscription price increases.

If you have not already done so, I recommend contacting Quicken Support directly. They can review your subscription and let you know if there are any current renewal discounts, promotions, or other options available for your account.

We appreciate your many years of loyalty to Quicken and thank you again for taking the time to share your feedback with the Community.

jacobs

If nearly everyone gets a discounted rate, then all you'll get is an inflated "Suggested Retail Price" with a loyalty discount back down to what you pay today. They're not going to implement a discount from the current rates to the majority of their customers and take the loss to their bottom line.

As for the discount to new users, it only lasts the first year. It's a teaser rate to get new users to adopt the software, in the hope they'll find it valuable enough to continue at the full rate. This is standard practice with many subscriptions, from newspapers and magazines to streaming services to cell phone companies… Don't look at it as though you're getting ripped off; look at it as a positive if they are able to increase the customer base, generate more revenue, and then fund future improvements and (hopefully) reduce the amount they would otherwise need to raise rates to.

mshiggins

@Old customer and @Ray Aycock you may find this recent discussion on renewal discount options helpful:

https://community.quicken.com/discussion/7974255/is-renewal-through-quicken-our-only-option

mshiggins

Additionally, you can find comparisons of Quicken and some of its competitors near the bottom on the Quicken home page. I would assume since the comparisons were written by Quicken Inc, they may be somewhat biased in favor of Quicken, but it could be somewhere to start your research. Note, mentions of competitors is against the terms of service on the Quicken community.